Senior Director, Production and Tenant Platform Engineering

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Lead a Unified Platform Strategy: Define and execute a cohesive roadmap that aligns Production Engineering (Fleet, Network, Cost, Responder) with Tenant Experience (Observability, Controls, Upgrade Tooling). Ensure these investments connect cleanly to support GitLab’s multi-tenant and self-managed reality. • Drive Operational Excellence & Reliability: Maintain deep accountability for GitLab’s production outcomes. You will oversee incident management, alert efficacy, and service-level reliability, ensuring that both GitLab.com and our global customer base benefit from a stable, high-performance platform. • Scale Engineering Leadership: Manage a senior management team, coaching them on performance, hiring, team structure, and execution. You will create the organizational conditions for success—defining clear mandates, removing blockers, and fostering a culture of ownership and accountability. • Evolve the Platform Architecture: Guide the technical evolution of the platform. This includes optimizing fleet management and cloud utilization, maturing our observability and self-healing frameworks, and delivering a modern upgrade experience that bridges the gap between legacy Omnibus and modern Kubernetes/cloud-native models. • Cross-Functional Partnership: Collaborate with Engineering Directors, Product Leaders, and Reliability/Delivery teams to ensure platform investments align with business priorities (e.g., AI roadmap, cost goals, deployment speed). • Translate Strategy into Execution: Convert broad organizational goals into actionable roadmaps. You will make tough trade-off decisions between immediate production stability and long-term architectural health, ensuring the team remains focused on outcomes that drive business value. • Build the Future of GitLab Operations: Champion initiatives that reduce operational toil, improve the developer/operator experience, and standardise platform interfaces across our modular service architecture.

🎯 Requirements

• Executive Engineering Leadership: Proven experience leading large, distributed engineering organizations (managing managers) within complex, high-scale platform environments. • Deep Production Expertise: A track record of owning critical production systems. You understand the realities of running distributed systems at scale, including incident response, traffic management, capacity planning, and cloud infrastructure costs. • Platform Engineering Acumen: Deep familiarity with large-scale distributed systems, along with various delivery models including containerized and Kubernetes-based platforms, infrastructure-as-code, and the operational challenges of supporting multi-tenant SaaS alongside diverse self-managed (Omnibus/OAK) deployments. • Strategic Architectural Judgment: Ability to evaluate complex technical trade-offs—such as build vs. buy, cloud-first vs. on-prem constraints, and architectural patterns for modular services—and provide clear, defensible direction. • Change Management: Experience leading teams through periods of significant growth, organizational change, or technical pivot (e.g., modernizing a monolith or scaling infrastructure for new product lines). • Commitment to GitLab Values: Strong alignment with our values of ownership, speed with quality, and customer outcomes. • Operational Focus: A proven ability to raise the bar on production quality. You have successfully led initiatives that measurably improved system reliability, reduced toil, or optimized infrastructure efficiency.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave