Senior Director, Professional Services

November 25

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GitLab

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Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

📋 Description

• Lead the strategy, sales, delivery, and continuous improvement of GitLab’s Professional Services organization across EMEA, ensuring high-quality outcomes for customers and strong alignment with company objectives. • Partner closely with sales, customer success, support, and product teams to design and deliver services that accelerate adoption of GitLab’s AI-powered DevSecOps platform and drive customer value. • Define, track, and report on key performance indicators (KPIs) for Professional Services, including bookings, utilization, delivery quality, customer satisfaction, and financial performance against the Professional Services profit and loss (P&L). • Build and maintain strong executive-level relationships with key customers across EMEA, acting as a senior escalation point and trusted advisor to ensure successful outcomes, renewals, and expansions. • Own the Professional Services portfolio and delivery lifecycle, from scoping and proposal through implementation, enablement, and post-go-live success, ensuring engagements meet contractual commitments and customer expectations. • Work closely with product and engineering teams to ensure services offerings are aligned with GitLab’s roadmap, including on-premises, SaaS, and cloud deployments, and to provide structured feedback from customers. • Manage and optimize resource planning, staffing models, and partner delivery strategies (including consulting and implementation partners) to deliver services efficiently and profitably at scale. • Foster a culture of high performance, accountability, and learning within the Professional Services team, supporting career growth, mentoring leaders, and continuously improving delivery methodologies, processes, and tools.

🎯 Requirements

• Demonstrated progressive experience leading and delivering professional services in a technology or software company, including overseeing complex customer engagements from design through successful outcomes. • Proven experience building and scaling a professional services business, including managing budgets and financial performance (for example, working with P&L and other key metrics). • Experience leading technical, cross-functional professional services organizations (for example, consulting, implementation, training, project management, and delivery partners), with a focus on coaching managers and developing high-performing teams in a fast-paced, growing company. • Strong background in subscription-based business models and delivering both on-premises and SaaS solutions, with a clear understanding of how services drive renewals, expansions, and customer success. • Deep familiarity with software development lifecycle (SDLC), agile and DevOps practices, and modern software development tools and technologies (for example, Docker, Kubernetes, and major cloud platforms such as AWS, GCP, or Azure). • Strategic thinking and business acumen, with the ability to translate company goals into clear professional services strategies, offerings, and scalable delivery models. • Excellent communication and interpersonal skills, with the ability to build trusted relationships with senior customer stakeholders, internal executives, and cross-functional partners. • Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while remaining highly accountable to outcomes and able to travel up to 20 percent of the time if needed, in line with GitLab’s travel policy.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support