Senior Engineering Manager, Tenant Experience Platform

🕒 6 days ago

🏄 California – Remote

🏄 California – Remote

💵 $168k - $285.6k / year

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Manage engineering teams focused on observability, tenant controls, and upgrade tooling across the Tenant Experience platform. • Drive a clear Tenant Experience vision across self-managed, Dedicated, and cloud-native deployments, including tradeoffs needed to serve self-managed GitLab customers. • Guide technical and organizational direction across observability infrastructure, self-healing frameworks, rate limits, feature flags, and coordinated upgrade orchestration. • Work closely with engineering managers, staff and principal engineers, and partner teams including Reliability & Production Engineering, GitLab Delivery, and Dedicated. • Coach engineering managers on team health, performance, prioritization, hiring, and organizational design. • Develop actionable roadmaps from broad platform strategy, with clear milestones, owners, and delivery timelines that teams can track. • Own production outcomes that affect tenants and operators, with success measured by upgrade reliability, observability coverage, and time to make self-service controls available. • Improve execution by creating clarity, fostering strong technical discussion, and helping teams make choices as requirements evolve.

🎯 Requirements

• Experience managing engineering managers and guiding them in execution, hiring, performance, and team health. • Experience guiding distributed teams through change and ambiguity while building clarity, accountability, and momentum. • Experience building or scaling a function, including shaping teams for evolving scope. • Knowledge of self-managed, on-premises, or bare metal environments and how they differ from cloud-first operating assumptions. • Familiarity with large-scale distributed systems and SaaS services, including containerized and Kubernetes-based delivery models. • Working knowledge of observability practices such as metrics, logs, traces, service level indicators, and service level targets, along with concepts like self-healing systems, rate limiting, and feature-flagged rollouts. • Ability to evaluate technical tradeoffs and contribute informed judgment on platform architecture and cross-team system integration. • Knowledge of emerging engineering practices and developer workflows, including AI-assisted tooling, with the ability to balance productivity, team development, and engineering standards across multiple teams.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave