Implementation Manager

Job not on LinkedIn

October 29

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+6 more states

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote ❄️ Minnesota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Givebutter

WebsiteLinkedInAll Job Openings

Non-profit • Software • Fintech

Givebutter is a leading software platform designed for nonprofits to streamline their fundraising, donor management, and marketing efforts. The platform offers a wide array of tools including donation forms, fundraising pages, events, auctions, and a built-in CRM to manage donors effectively. Known for its ease of use, Givebutter provides advanced features such as automation, analytics, and marketing tools to enhance productivity and engagement. It is rated as one of the top fundraising and donor management platforms, catering primarily to nonprofits seeking powerful and cost-effective solutions.

11 - 50 employees

🤝 Non-profit

💳 Fintech

💰 $7M Seed Round on 2022-06

📋 Description

• Lead, mentor, and develop a team of 6–8 Implementation Managers through regular coaching, feedback, training and performance management. • Partner with Sales, Product, Support, and Engineering teams to ensure a smooth transition from sales handoff to customer go-live. • Drive continuous improvement by developing scalable processes, playbooks, and tools that streamline onboarding and enhance efficiency while enabling customers to achieve their fundraising outcomes with Givebutter. • Monitor team and customer performance using data-driven insights to improve key implementation metrics (e.g., activation, time to value, adoption rates, CSAT). • Serve as an escalation point for complex customer challenges, working cross-functionally to resolve issues and maintain positive relationships. • Partner with internal stakeholders to surface customer feedback that informs product development and enhances the onboarding experience. • Contribute to strategic planning, hiring, and enablement efforts that support the long-term development and growth of the Implementation team. • Act as the strategic program manager for our Magic Migration service delivery approach, informing product development priorities and effectively guiding customers through platform transition and data migration. • Provide thought leadership in fundraising and donor engagement strategy, helping customers get the most out of the Givebutter platform.

🎯 Requirements

• 5+ years of experience in SaaS professional services, implementation, or customer success roles. • 2+ years of people management experience, leading and coaching teams in a customer-facing capacity. • Demonstrated ability to motivate, inspire, and develop team members to deliver exceptional results. • Strong project management and organizational skills, with experience managing multiple workstreams simultaneously. • Exceptional communication, problem-solving, and relationship-building abilities. • Analytical mindset with experience using data to inform decisions, track KPIs, and identify areas for improvement. • Comfort operating at both strategic and tactical levels—rolling up your sleeves when needed. • Familiarity with nonprofit fundraising, donor engagement, or CRM platforms is a strong plus. • Experience with SaaS tools and CRMs; HubSpot experience preferred.

🏖️ Benefits

• Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville). • Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts. • Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents. • Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership. • 401k: We offer a 3% 401k match for all eligible employee's. • Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays. • Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team. • Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora. • Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology. • Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter. • Professional Development: We offer learning and development reimbursement opportunities. • Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.