Senior Software Engineer

June 17

Apply Now

Receive Emails with Similar Jobs

Gladly

WebsiteLinkedInAll Job Openings

SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Code! You’ll design and code innovative, scalable, and fault-tolerant features • Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor • Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams. • Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role).

🎯 Requirements

• 5+ years of full-stack engineering experience, with some leadership or mentorship experience. • Strong teamwork skills; you love participating with high-performing teams of engineers. • Customer-centricity and product focus. You look at everything you create through the lens of how it improves things for the end-customer. You are comfortable communicating how various technical approaches might impact product behavior (and vice versa). • Competency with data structures, algorithms, software design, and cloud architectures. • Willingness to work across the development stack. You should be able to work on the front-end, backend and platform with varying degrees of proficiency. • Technical acumen. Our product is built on a lot of incredible technologies like React, Node, Typescript, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio. You know a thing or two about some of these, and you’re confident you can work with them comfortably after some on-boarding and a bit of practice.

🏖️ Benefits

• Competitive salaries, stock options, and comprehensive benefits • Generous paid time off, parental leave, and home office stipends • A fully remote work environment with opportunities for in-person team gatherings • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive