Staff Platform Engineer

November 19

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Gladly

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SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Architect and evolve multi-cloud infrastructure (AWS, GCP, Azure) • Drive technical strategy and roadmap for platform capabilities • Lead complex initiatives spanning 4+ engineers and multiple quarters • Partner with product engineering to anticipate infrastructure needs • Mentor engineers and establish best practices across the organization • Build foundational platform services including Kubernetes infrastructure, observability platforms, CI/CD systems, and distributed systems components

🎯 Requirements

• 8+ years of platform/infrastructure/DevOps engineering experience • Product development experience or product-minded approach • Expert cloud architecture skills (AWS strongly preferred) • Ability to lead complex, ambiguous initiatives • Technical leadership and mentorship • Systems thinking and architectural mastery • Strong communication and stakeholder management

🏖️ Benefits

• Competitive salaries, stock options, and comprehensive benefits • Generous paid time off, parental leave, and home office stipends • A fully remote work environment with opportunities for in-person team gatherings • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive