Technical Enablement Manager

🕒 April 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Glean

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

Artificial Intelligence • Enterprise • Productivity

Glean is a company that provides an AI-driven platform designed to optimize work processes within enterprises. The platform features advanced tools for workplace search, content creation, and automation of business workflows. Glean's solutions help organizations search for information across various data sources, create and summarize content efficiently, and automate routine tasks to enhance productivity. Their technology integrates AI capabilities such as pre-built prompts, AI agents, and AI-powered search, offering a comprehensive approach to knowledge management and workplace productivity. Glean's applications are particularly valuable in supporting engineering, sales, and support teams by streamlining processes and accelerating workflows.

📋 Description

• Develop and execute a comprehensive technical training strategy for our SEs, SAs, AIOMs and Support team. • Collaborate with technical leadership to integrate advanced technical concepts into training and coaching. • Partner with Field Enablement functions to introduce role-specific onboarding content. • Implement continuous learning programs covering advanced product features, security, integration techniques, troubleshooting, and best practices. • Develop and maintain a library of technical enablement resources. • Work closely with technical teams to understand their needs and develop supportive content. • Partner with technical writing and SA team to successfully train Glean’s managed implementation partners. • Monitor and analyze the effectiveness of technical enablement initiatives.

🎯 Requirements

• 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role • Experience in enablement is a plus! • Bachelor's degree in Computer Science, Engineering, or related field. • Proven experience in technical training, technical enablement, or a similar role within a technical environment. • Deep knowledge of or direct experience with LLMs/AI required. • Experience with cloud environments such as GCP, AWS, or Azure. • Proficiency in programming languages like Python or Java. • Familiarity with API configurations. • Excellent written and verbal communication skills. • Strong project management and organizational skills. • Ability to work effectively in a fast-paced, team-oriented environment. • Proficiency in content management systems and design software. • Deep knowledge of technical processes and customer journey mapping. • Ability to analyze data and use it to make informed decisions.

🏖️ Benefits

• Medical, Vision, and Dental coverage • Generous time-off policy • Contribute to your 401k plan • Home office improvement stipend • Annual education and wellness stipends • Vibrant company culture with regular events • Healthy lunches daily