AI Consultant

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🕒 April 14

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Glia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏦 Banking

☁️ SaaS

💰 $45M Series D - Glia on 2022-03

Artificial Intelligence • Banking • SaaS

Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.

📋 Description

• Drive customer adoption, usage, and renewal of Glia's AI features. • Empower and enable our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams. • Empower and enable our customers to drive adoption of Glia's AI features by their own end users. • Implement AI products on time and on budget. • Ensure that customers are achieving the desired business impact from Glia's AI features following implementation. • Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia's AI features. • Provide pre-sales consultancy on AI features to assist our prospective clients in adopting Glia. • Analyze AI performance metrics and provide data-driven recommendations for improvement. • Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI. • Serve as the primary technical advisor for AI-related inquiries and challenges. • Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers. • Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement. • Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations. • Document client processes and diagnose how Glia's AI products or integrations can improve efficiency and overall experience.

🎯 Requirements

• Bachelor's Degree or higher, preferably in a STEM-related field. • 3+ years of experience in a SaaS Software environment. • 3+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles. • Understanding of AI - Conversational AI, Large Language Models, Generative AI. • Growth mindset with a natural curiosity about technology, and particularly a passion for all things AI. • Proven ability to coordinate multiple Client-facing projects simultaneously. • Experience collaborating across multiple teams, including Sales, Product, Customer Success, and Development, to ensure completion of deliverables. • A team player attitude with strong presentation skills, self-confidence, and enthusiasm. • Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way. • Excellent communication skills to explain complex AI concepts to non-technical stakeholders. • Highly collaborative and flexible. • Understanding of AI ethics and responsible AI practices. • Experience diagramming process flows using UML (or a similar tool).

🏖️ Benefits

• AI for All™ • Great Place to Work certified • 98% employee satisfaction