Glia
201 - 500 employees
Founded 2012
🤖 Artificial Intelligence
🏦 Banking
☁️ SaaS
💰 $45M Series D - Glia on 2022-03
Artificial Intelligence • Banking • SaaS
Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.
Governance, Risk, and Compliance Specialist
🕒 May 8
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Glia
201 - 500 employees
Founded 2012
🤖 Artificial Intelligence
🏦 Banking
☁️ SaaS
💰 $45M Series D - Glia on 2022-03
Artificial Intelligence • Banking • SaaS
Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.
📋 Description
• Support evidence collection and documentation for internal and external audits. • Assist in maintaining compliance with frameworks such as SOC 2, PCI DSS, GDPR, and HIPAA/HITECH. • Help manage and track compliance activities, monitoring efforts, and remediation tasks. • Support Third-Party Risk Management activities, including reviewing and tracking vendor compliance. • Contribute to security questionnaires and support customer-facing compliance discussions. • Participate in internal and external assessments of systems and processes. • Collaborate with engineering and product teams to implement and maintain security controls. • Prepare audit documentation and reports aligned with compliance requirements. • Contribute to the continuous improvement of compliance processes and documentation. • Stay informed on emerging security and regulatory trends and support internal knowledge sharing.
🎯 Requirements
• 3+ years of experience in Information Security, Governance Risk & Compliance (GRC), Audit, or Risk Management. • Familiarity with one or more frameworks such as SOC 2, PCI DSS, GDPR, or HIPAA/HITECH • Exposure to cloud-based environments (preferably AWS). • Good organizational skills with the ability to manage priorities effectively. • A proactive and solution-oriented mindset, with strong curiosity and willingness to learn. • Ability to communicate clearly with both technical and non-technical stakeholders. • Excellent written and spoken English. • Exposure to ISO/IEC 27001 and ISO/IEC 42001 is nice to have. • Relevant certifications such as CISA, CISM, CRISC, CISSP, ISO/IEC 27001 Lead Auditor, ISO/IEC 42001 Lead Auditor is nice to have. • Spanish language skills are nice to have.
🏖️ Benefits
• A dynamic and fast-growing environment with strong learning opportunities. • Supportive, collaborative team culture. • Collaborative and mission-driven culture. • Team events, offsites, and travel opportunities. • Free gym membership (with a fun commitment to use it!). • Diverse international team (18+ languages, 11+ nationalities).
Apply Now
