Glia
201 - 500 employees
Founded 2012
🤖 Artificial Intelligence
🏦 Banking
☁️ SaaS
💰 $45M Series D - Glia on 2022-03
Artificial Intelligence • Banking • SaaS
Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.
Implementation Engineer
🕒 March 18
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Glia
201 - 500 employees
Founded 2012
🤖 Artificial Intelligence
🏦 Banking
☁️ SaaS
💰 $45M Series D - Glia on 2022-03
Artificial Intelligence • Banking • SaaS
Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.
📋 Description
• Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements • Design and validate solutions that align with customer needs and platform capabilities • Configure advanced platform features including IVR flows, routing strategies, and integration points • Provide technical guidance throughout the implementation lifecycle • Drive multiple concurrent implementation projects, managing technical deliverables and timelines • Configure and validate complex integrations between Glia's platform and client systems • Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to ensure solution success • Lead technical aspects of user acceptance testing and solution validation • Serve as a trusted technical advisor during customer implementations • Deliver technical training and knowledge transfer to customer teams • Manage client expectations while driving product adoption and technical success • Partner with pre-sales teams to provide technical expertise during solution planning
🎯 Requirements
• 2+ years of experience in leading technical roles on client-facing engagements • Understanding of API integrations and data flow between systems • Proficiency in configuring complex software platforms requiring basic coding or markup languages • Knowledge of IP telephony and enterprise networking concepts • Demonstrated success managing multiple enterprise implementation projects • Track record of cross-functional collaboration • Experience in requirements gathering and complex solution design • History of successful client relationship management and expectation setting
🏖️ Benefits
• Career advancement within our Professional Services organization • Exposure to cutting-edge customer interaction technologies and enterprise solutions • Leadership opportunities in complex enterprise implementations • Continuous learning and certification programs
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