Senior Governance, Risk, and Compliance, GRC Specialist

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Glia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏦 Banking

☁️ SaaS

💰 $45M Series D - Glia on 2022-03

Artificial Intelligence • Banking • SaaS

Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.

📋 Description

• Own and lead compliance programs and audit processes (SOC 2, PCI DSS, GDPR, HIPAA/HITECH) from planning through successful completion. • Drive evidence collection, documentation, and audit readiness, ensuring high-quality and timely delivery. • Act as a primary point of contact for external auditors, customers, and prospects on security and compliance matters. • Lead security discussions with enterprise customers, including deep-dive reviews and security questionnaires. • Oversee internal and external assessments across systems, services, and teams. • Own and evolve the Third-Party Risk Management program, managing and monitoring the security compliance of vendors and partners. • Maintain, enhance, and scale security controls and compliance processes across the organization. • Partner with engineering and product teams to translate compliance requirements into practical implementations. • Track and drive remediation efforts, ensuring accountability and timely resolution. • Produce and present audit and compliance reports to internal stakeholders and leadership. • Act as a strategic advisor by promoting security awareness and staying ahead of evolving regulatory and compliance trends.

🎯 Requirements

• 6+ years of experience in Information Security, Governance Risk & Compliance (GRC), Audit, or Risk Management. • Strong hands-on experience with frameworks such as SOC 2, PCI DSS, GDPR, HIPAA/HITECH. • Proven experience owning and leading audits and compliance initiatives. • Experience working with cloud-based and distributed systems (preferably AWS). • Strong project and stakeholder management skills, with the ability to manage multiple concurrent initiatives. • Strong analytical and problem-solving skills, with a solution-oriented mindset. • Ability to translate complex security and compliance concepts into clear documentation and business-friendly language. • Strong communication skills with experience engaging both technical teams and external stakeholders. • High level of curiosity, adaptability, and proactive ownership in navigating evolving security challenges. • Excellent written and spoken English. • Nice to Have: Experience with ISO/IEC 27001 and ISO/IEC 42001. Relevant certifications such as CISA, CISM, CRISC, CISSP, ISO/IEC 27001 Lead Auditor, ISO/IEC 42001 Lead Auditor.

🏖️ Benefits

• A fast-growing, high-impact environment where you can drive meaningful improvements in security and compliance. • High level of ownership, autonomy, and influence. • Collaborative and mission-driven culture. • Team events, offsites, and travel opportunities. • Free gym membership (with a fun commitment to use it!). • Diverse international team (18+ languages, 11+ nationalities).