Launch Manager

November 4

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Glia

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AI • B2B • Fintech

Glia is an AI-driven customer interaction platform designed to enhance and automate contact center operations. It provides solutions that unify voice and digital interactions, enabling organizations to offer seamless and efficient customer service. By leveraging advanced AI technology, Glia helps businesses reduce wait times, improve customer satisfaction, and optimize agent workflows across various industries, including banking, insurance, and healthcare.

201 - 500 employees

Founded 2012

🤝 B2B

💳 Fintech

📋 Description

• Oversee a portfolio of projects for clients across the complete lifecycle from the Sales hand-off to launch • Manage client expectations gracefully while driving product adoption • Comfortably serve as the consultant, application configuration expert and project manager while keeping internal and external teams engaged and informed • Create and manage project artifacts (e.g., project schedules, communication plans, test plans, RAID logs, and other project management and planning documents) according to the needs of each client • Conduct thorough discovery at the start of projects and track both business and technical deliverables across Client and internal teams • Understand how to translate delivery of tools and technology into measurable ROI for the customer and communicate this value early and often • Keep key stakeholders informed of statuses and changes and escalate issues or misalignments throughout the business as necessary • Confidently train support client teams on configuration and support operators in simulated training exercises • Define and recommend processes and procedures to facilitate better service delivery to Clients

🎯 Requirements

• 4+ years of experience managing implementations for SaaS or Enterprise clients • Understanding of APIs, HTML, and network security • Experience configuring an application, such as a website CMS (Drupal or w/e) or another platform • Proven ability to coordinate multiple Client-facing projects simultaneously • Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables • A team player attitude with strong presentation skills, self-confidence, and enthusiasm • Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way • Strong project management skills and a background in technical consultancy • Excellent written, oral, and social interpersonal skills across multiple audiences and methods • Highly collaborative and flexible • Growth mindset with a natural curiosity about technology.

🏖️ Benefits

• Glia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day.