Network Security Engineer – L2

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NTT

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

📡 Telecommunications

Artificial Intelligence • Telecommunications • Technology

NTT is a global technology leader with a 150-year history of innovation, specializing in pioneering artificial intelligence, infrastructure, and data center technologies. The company focuses on consulting and IT services, mobile solutions, and smart technology, aiming to create a sustainable and connected future. NTT is committed to research and sustainable technology innovations, contributing to societal well-being and the planet's prosperity.

📋 Description

• Proactively monitors the work queues • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA • Updates tickets with resolution tasks performed • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner • Captures all required and relevant information for immediate resolution • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems • Communicates with other teams and clients for extending support • Executes changes with clear identification of risks and mitigation plans to be captured into the change record • Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management • Works with automation teams for effort optimization and automating routine tasks • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc • Identifies problems and errors before they impact a client’s service • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting • Leads and manages all initial client escalation for operational issues • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items • Ensures all changes are carried out with proper change approvals • Plans and executes approved maintenance activities • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort • May also contribute to / support on project work as and when required • May work on implementing and delivering disaster recovery functions and tests • Performs any other related task as required

🎯 Requirements

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) • CCNA certification in must, CCNP in Security or PCNSE certification is good to have. • Moderate level of relevant managed services experience handling Security Infrastructure • Moderate level of knowledge in ticketing tools preferably Service Now • Moderate level of working knowledge of ITIL processes • Moderate level of experience working with vendors and/or 3rd parties

🏖️ Benefits

• Equal Opportunity Employer • Global culture embracing diversity and inclusion • Environment free of unfair discrimination and harassment