Senior Client Manager

Job not on LinkedIn

🔥 1 hour ago

🏖️ New Jersey, New York, +2 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $115k - $213k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

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NTT

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NTT is a global technology leader with a 150-year history of innovation, specializing in pioneering artificial intelligence, infrastructure, and data center technologies. The company focuses on consulting and IT services, mobile solutions, and smart technology, aiming to create a sustainable and connected future. NTT is committed to research and sustainable technology innovations, contributing to societal well-being and the planet's prosperity.

📋 Description

• Own and manage a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality industries. • Drive revenue growth through account expansion, cross-selling, upselling, and renewals. • Identify and pursue new business opportunities generated through Business Development Representatives, Lead Generation teams, and personal prospecting efforts. • Develop trusted advisor relationships with key client stakeholders, including executive decision-makers. • Understand customer business priorities and align NTT DATA solutions to address operational, technology, and growth objectives. • Proactively manage account health, minimize churn risk, and maximize customer retention. • Build and execute strategic account plans that support client goals and drive long-term revenue growth. • Collaborate with internal teams, solution specialists, partners, and vendors to develop and deliver customer solutions. • Maintain an accurate sales pipeline, forecasts, account plans, and opportunity records using Salesforce and other sales enablement tools. • Drive customer satisfaction throughout the entire client lifecycle. • Monitor industry trends, market conditions, and competitive activity to identify new opportunities within assigned accounts. • Ensure compliance with governance, financial, and organizational policies while effectively managing business risk. • Travel up to 50% to meet with customers, prospects, partners, and internal stakeholders.

🎯 Requirements

• Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience. • Relevant vendor or industry certifications are a plus. • Experience using Salesforce.com or a comparable CRM platform. • 7+ years of experience in client management, strategic account management, business development, or quota-carrying sales roles. • Proven success driving revenue growth, account expansion, renewals, and customer retention. • Experience selling technology, consulting, managed services, professional services, or digital transformation solutions. • Experience managing accounts within the Commercial Services, Retail, and/or Hospitality industries preferred. • Demonstrated ability to lead complex sales opportunities involving multiple stakeholders. • Proven ability to collaborate cross-functionally to deliver customer-focused solutions and business outcomes. • Strong track record of building long-term client relationships and driving customer success. • Ability and willingness to travel up to 50%.

🏖️ Benefits

• medical, dental, and vision insurance with an employer contribution • flexible spending or health savings account • life and AD&D insurance • short and long term disability coverage • paid time off • employee assistance • participation in a 401k program with company match • additional voluntary or legally-required benefits