Junior Help Desk

Job not on LinkedIn

🕒 4 days ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $70k / year

⏰ Full Time

🟢 Junior

💻 IT Support

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Global Alliant Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

🏛️ Government

Artificial Intelligence • Enterprise • Government

Global Alliant Inc. is an award-winning information technology consulting and software development company based in Maryland. With expertise in AI, machine learning, and cloud solutions, they empower federal and state agencies to tackle complex challenges efficiently. Their services include agile practices, DevSecOps, data analytics, and AI-driven digital transformation. They have a proven track record in enhancing efficiency and security for government agencies through innovative IT solutions, exemplified by projects such as improving NOAA's data processing and automating HRSA's workload. Their focus on agile methodologies and security integration supports consistent, impactful results.

📋 Description

• Performs help desk support; works independently and as a member of a team • Must be able to research and work independently to triage, troubleshoot, and fix issues • Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal • Detail oriented and organized; able to understand information systems and ensure accuracy of work • Requires strong communication skills with other team members and clients • Requires the proven ability to manage time while working on a variety of tasks • Clearance: Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information

🎯 Requirements

• Over four years of experience in the field of help desk assistance • At least two years of general hands-on experience in the specific discipline(s) of help desk functions • At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT) • Strong knowledge of the Microsoft Windows 10 Operating System • Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365 • Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance) • Excellent written and verbal communication skills • Experience developing documentation to support desktop application packaging processes • Experience developing application testing plans and supporting documentation • Working knowledge of Microsoft Active Directory