ServiceNow Architect

🔥 7 hours ago

🌐 Poland, Romania – Remote

🇵🇱 Poland – Remote 🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globaldev Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 12 years

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Globaldev Group is an international company that specializes in providing IT outsourcing and software development services. They focus on assisting businesses in building and managing their engineering teams, offering expertise in various modern technologies and development practices to ensure efficient and effective project delivery.

📋 Description

• Rapidly review the in-flight ServiceNow CMDB programme, including completed work, agreed scope, architecture decisions, data model, CI classes, relationship model, integrations, discovery configuration, governance artefacts, backlog and delivery risks • Validate whether the current CMDB design and build approach will enable ServiceNow to operate as the enterprise single source of truth for configuration, service, application, infrastructure and dependency data • Identify gaps, inconsistencies, technical debt, data quality issues, duplicate CI risks, ownership gaps and design decisions requiring confirmation, correction or remediation • Refine the target CMDB architecture, including CI class structure, attributes, relationships, identification rules, reconciliation rules, authoritative sources and alignment to the Common Service Data Model • Work with the existing delivery team to prioritise backlog items, unresolved design questions, integration dependencies, data remediation activities, service mapping needs and delivery blockers • Assess and improve integration patterns using ServiceNow Discovery, Service Graph Connectors, APIs, import sets, IntegrationHub and other approved ingestion mechanisms • Strengthen CMDB governance, including stewardship, standards, naming conventions, certification, remediation workflows, health dashboards, change control and continuous improvement routines • Collaborate with ITSM, ITOM, ITAM, SecOps, cloud, infrastructure, network, application, enterprise architecture, operations and business service owners • Provide hands-on architectural guidance during ongoing build, testing, data load, discovery tuning, reconciliation, relationship mapping, service mapping, defect resolution and adoption activities • Prepare mid-project recommendations, decision records, remediation plans, implementation guidance, readiness assessments and transition materials

🎯 Requirements

• Strong ServiceNow CMDB architecture experience, including the ability to assess and improve an in-progress CMDB implementation rather than start from a blank page • Hands-on knowledge of ServiceNow CMDB, ITSM, ITOM, Discovery, Service Mapping, Service Graph Connectors, CMDB Health, identification rules and reconciliation rules • Ability to review existing architecture, configuration, data models, integrations, discovery schedules, backlog items, design decisions and delivery artefacts quickly and pragmatically • Experience identifying CMDB data quality issues, duplicate CI risks, integration gaps, ownership ambiguity, process weaknesses and adoption barriers in live or in-flight environments • Ability to balance architectural best practice with project realities, preserving useful work already completed while correcting material gaps before they become embedded • Understanding of ITIL configuration management, incident, change, problem, asset, service request and operational support processes • Experience integrating ServiceNow with infrastructure, cloud, monitoring, network, application, security and asset management tooling • Strong facilitation skills for workshops with existing project teams and stakeholder groups to confirm scope, decisions, risks, dependencies, ownership and revised delivery priorities • Strong documentation skills, including architecture design reviews, gap assessments, decision logs, remediation plans, integration specifications, test support and governance artefacts • Excellent stakeholder management skills with the ability to work across platform, operations, security, application, infrastructure, network, cloud, architecture, service ownership and programme delivery teams • ServiceNow certifications are nice to have, including Certified System Administrator, Certified Implementation Specialist or relevant architecture certifications • Experience joining ServiceNow, CMDB, ITOM, ITSM or enterprise tooling programmes mid-flight and providing recovery, assurance, design correction or delivery acceleration support is nice to have • Experience with the ServiceNow Common Service Data Model and practical implementation of service, application and technical service hierarchies is nice to have • Experience with ServiceNow Discovery, Service Mapping, Event Management, ITOM Visibility, ITAM, HAM, SAM or SecOps integrations is nice to have • Experience designing or improving CMDB operating models, stewardship models, data certification processes and CMDB health improvement programmes is nice to have • Knowledge of cloud platforms, hybrid infrastructure, container platforms, network technologies, application dependency mapping and enterprise integration patterns is nice to have • Experience supporting audit, regulatory, operational resilience, cyber risk, change risk or business service continuity use cases through CMDB data is nice to have • Consulting or programme delivery experience, including working with incomplete documentation, inherited decisions, active delivery teams, delivery pressure and multiple stakeholder groups is nice to have

🏖️ Benefits

• 20 days of vacation • Help and support from our caring HR team • The exchange of experience and work with talented colleagues • Valuable compensation for your efforts