Sales Operations Analyst

🕒 September 26

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 35 days.
• No salary listed.

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Globalfy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $100k Grant - Globalfy on 2022-07

Consulting • Logistics • SaaS

Globalfy is a private consulting and technology company that helps non-resident entrepreneurs form and manage U. S. companies through a single online platform. It provides end-to-end services including LLC/C corp formation, registered agent, U. S. business address and virtual mail, bank account setup via partners, bookkeeping, tax filings, and ongoing compliance reminders, with multilingual human support tailored for global founders. The company emphasizes remote, fast formation and ongoing operational support through a dashboard that centralizes documents, compliance calendars, and banking integrations.

📋 Description

• Monitor and review conversations between inbound leads and Jessica, the AI sales agent • Identify buying signals, high-intent leads, valuable opportunities, and conversations requiring human intervention • Escalate qualified and high-priority opportunities to Sales • Route leads to appropriate salespeople based on language, geography, customer profile, opportunity type, and ownership rules • Monitor HubSpot for leads and opportunities requiring action • Prevent opportunities from being lost through delayed follow-ups, incorrect routing, incomplete information, or AI limitations • Review and evaluate MQL quality generated by Marketing • Provide Marketing feedback on lead quality, sources, campaigns, patterns, and conversion potential • Identify cases where Jessica missed buying signals, misunderstood leads, failed to collect information, or escalated too late • Provide structured feedback to the AI-agent development team • Identify recurring patterns, objections, questions, and problems across lead conversations • Improve qualification criteria, prompts, routing rules, workflows, and sales processes • Maintain CRM hygiene and accurate HubSpot records • Use HubSpot lists, filters, properties, tasks, workflows, reports, and other tools to monitor and prioritize leads • Use ChatGPT and other AI tools to analyze conversations, classify leads, identify patterns, summarize information, and increase productivity • Reduce repetitive manual work through AI, automation, filters, workflows, and improved processes • Collaborate daily with Sales, Marketing, and AI-agent teams

🎯 Requirements

• Previous hands-on experience working in sales, pre-sales, SDR/BDR, inside sales, e-commerce sales, sales operations, or another commercial environment • Strong understanding of sales funnels, including leads, MQLs, qualification, opportunities, follow-ups, pipeline stages, and conversion • Hands-on experience using HubSpot in a sales environment • Ability to manage high volumes of leads, conversations, activities, and CRM data while staying organized • Strong analytical and critical-thinking skills • Ability to recognize buying signals and determine when Sales should take over • High attention to detail without sacrificing speed • Strong sense of urgency and ownership • Ability to follow lead-routing rules and operational processes consistently • Strong technology skills and ability to learn new systems quickly • Experience using ChatGPT or other AI tools in daily workflow • Strong written communication skills • Professional fluency in Portuguese • Availability Monday–Friday, 9:00 am–5:00 pm EST, with time-zone changes according to U.S. daylight saving time • Vendor/contractor engagement

🏖️ Benefits

• Inclusive and dynamic work environment • Opportunities to learn, grow, and thrive • Benefits package supporting team members’ well-being and professional journey • Full-time remote work from Brazil

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