UX Analyst III

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Hitss Brasil

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🌾 Agriculture

💳 Fintech

Agriculture • Fintech • Healthcare

Hitss Brasil is a leading system integrator within the Grupo América Móvil, offering over 37 years of experience in digital solutions and IT services across Latin America and the United States. The company specializes in helping businesses adopt and integrate digital solutions to enhance their processes, products, and services. Hitss Brasil provides consulting services, artificial intelligence implementation, and various digital transformation services, catering to industries such as agribusiness, finance, healthcare, and smart cities.

📋 Description

• Plan and conduct in-depth interviews with the four business areas, in addition to document analysis and observation of real work (shadowing). • Map and consolidate “as-is” journeys, personas, and critical moments, prioritizing opportunities using a pain × impact matrix. • Design and analyze surveys (readability, adoption, satisfaction, time-on-task) and triangulate quantitative findings with qualitative insights. • Define evaluation rubrics for the AI assistant (accuracy, completeness, usefulness, compliance/LGPD) and blind evaluation protocols. • Co-create, with Data/AI teams, data labeling (ground truth), maturity criteria for risk writing, and taxonomy guides. • Plan and execute usability tests on prototypes, pilot acceptance studies, and before/after comparative analyses. • Turn findings into actionable recommendations: executive reports, readouts, and inputs for user stories and acceptance criteria. • Maintain a living research repository (Confluence/Jira/Miro/Figma) and promote a culture of evidence-based decision making.

🎯 Requirements

• Bachelor’s degree completed. • Proven experience as a UX Researcher/Consumer Insights practitioner in B2B or internal products, preferably in complex or regulated environments. • Proficiency in conducting interviews, synthesis, journey/blueprint mapping, survey design, and descriptive analysis of results. • Ability to plan end-to-end studies (objectives, sampling, scripts, consent, analysis, and communication). • Experience collaborating with Design, Engineering, and Data/AI teams; familiarity with LGPD and research ethics. • Tools: Figma/FigJam or Miro, Jira/Confluence, spreadsheets/BI for basic analysis. • Experience with generative AI (human evaluation of responses, RAG, prompt testing). • Familiarity with risk management (operational/financial/ESG) and compliance. • SQL or Python for analyses; event instrumentation with Product/Engineering; experience with survey tools (Qualtrics/Typeform). • Experience with BI dashboards and reading logs/telemetry to understand user behavior. • Accessibility, plain language, and content guidelines.

🏖️ Benefits

• Equal career development opportunities for all employees.