G-P
HR Tech • Compliance • SaaS
G-P is a leading global company specializing in Employer of Record (EOR) solutions, providing businesses with the tools to hire, onboard, and manage teams in over 180 countries quickly and compliantly. The company offers a comprehensive suite of global employment products under its G-P Meridian Suite™, including services for hiring employees and contractors, managing global payroll, time management, expenses, HR support, and employee assistance. G-P is recognized for its compliance expertise, featuring the world's first AI-based HR compliance advisor, G-P Gia™, which delivers AI-driven advice and solutions for HR compliance challenges. With a strong network of partners and industry-leading EOR SaaS solutions, G-P supports HR, legal, and financial compliance globally. Their offerings are designed to simplify the employment lifecycle and accelerate global business expansion.
Support Specialist, Night Shift
2 days ago
G-P
HR Tech • Compliance • SaaS
G-P is a leading global company specializing in Employer of Record (EOR) solutions, providing businesses with the tools to hire, onboard, and manage teams in over 180 countries quickly and compliantly. The company offers a comprehensive suite of global employment products under its G-P Meridian Suite™, including services for hiring employees and contractors, managing global payroll, time management, expenses, HR support, and employee assistance. G-P is recognized for its compliance expertise, featuring the world's first AI-based HR compliance advisor, G-P Gia™, which delivers AI-driven advice and solutions for HR compliance challenges. With a strong network of partners and industry-leading EOR SaaS solutions, G-P supports HR, legal, and financial compliance globally. Their offerings are designed to simplify the employment lifecycle and accelerate global business expansion.
📋 Description
• Managing customer relationships and addressed concerns in a timely manner SaaS Model • Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving • Tailored to meet the evolving demands of customer relationship management. • Developed and executed omnichannel engagement strategy, boosting customer satisfaction scores by 95%. • Triage prioritizes by assessing and sorting the urgency of tickets • Utilize Zendesk & GPP to track customer interactions and maintain accurate records. • Dedicated Support on Platinum & Gold Customer Support • Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
🎯 Requirements
• 3-5 years of Global Shared Services with at least six months of experience in handling HR related Shared Services activities (Hire to Retire Model) / IT Level 1 Support / Finance Shared Services answering Queries relating to Payroll, Billing, Invoices / Benefits Support Queries / Related Queries in Tier 1 model (Any Two combination preferred) • Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies • Strong Knowledge in Zoho & GPP • Customer oriented with ability to adapt/respond to diverse customer base • Excellent organizational and time-management skills
🏖️ Benefits
• Competitive compensation and benefits • Professional development • Work-life balance
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