Senior UX Researcher

Job not on LinkedIn

October 27

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

+1 more states

🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔬 UX Researcher

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Global Payments Inc.

WebsiteLinkedInAll Job Openings

Finance • Fintech • B2B

Global Payments Inc. is a leading worldwide commerce platform, dedicated to facilitating global transactions. As a Fortune 500 company, it delivers cutting-edge technology and innovative solutions to over 4 million customers, handling approximately 66 billion transactions annually. The company is driven by a global team of approximately 27,000 experts focused on enabling commerce and supporting businesses of all sizes to grow effectively. With a commitment to diversity, equity, and inclusion, Global Payments Inc. supports talent development across various roles in technology, sales, customer service, and more, helping businesses streamline their operations and enhance their growth potential.

10,000+ employees

Founded 2000

💸 Finance

💳 Fintech

🤝 B2B

📋 Description

• Promote the value of UX Research through various tools and processes • Establish relationships with key stakeholders (i.e. product, engineering, sales, support) to gather research participants and share insights • Understand and translate business requirements and constraints into research initiatives • Collect and analyze user needs and behaviors via qualitative research (i.e. stakeholder and user interviews, surveys, field visits, usability testing, remote testing) • Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams • Share research findings and recommendations to diverse audiences through written documentation and oral presentations • Collaborate with designers and product managers to prioritize research findings in a fast-paced environment • Keep abreast of industry and user experience trends, and best practices and promote research within the team

🎯 Requirements

• Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or related field or practical experience • Minimum 4 years relevant work experience within user experience, product design research, experience design, or related field • Knowledge of or experience within the payments industry • Experience with research design utilizing various methods, such as foundational research, contextual inquiries, journey maps, surveys, usability studies • Experience with remote research tools (i.e. User Interviews, UserTesting, Qualtrics) • Ability to make decisions and adapt based on understanding of business goals, needs, and challenges • Must have excellent time management skills: be able to handle multiple projects at one time and prioritize needs and projects • Must be a collaborator and team player.

🏖️ Benefits

• Global Payments Inc. is an equal opportunity employer. • Provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.