District Service Manager

Job not on LinkedIn

🔥 13 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💳 Fintech

🛒 Retail

🎮 Gaming

Fintech • Retail • Gaming

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Responsible for creating an environment for the field technicians that is positive, motivating and an enjoyable place to work. • Effectively monitors SLA achievement, weekly installations, Technician time off/on call status, delinquent account receivables, contract renewal status, and all special projects for the District on a weekly and monthly basis. • Staff: Continually work to maintain full staffing levels of high-quality field service technicians in region. • Training and Development: Define and schedule training and development activities to ensure field service technicians learn and maintain required skills for success within the organization. • Team Leadership: coach and counsel, train on customer skills, and evaluate the career goals of field service technicians; solicit input from RSVP on all personnel decisions related to Field Technicians before making final HR decisions (i.e. recruiting, hiring, performance reviews, compensation recommendations, terminations, etc.) • Company Policy Management: Possess knowledge of and administer company policies and procedures; ensure team members follow procedures and schedules. • Effectively monitors: technician productivity, overtime utilization, management dashboards, and parts usage to help reduce cost for the region. • Customer Satisfaction and Retention: maintain a proactive retention plan and complaint action plan, meet or exceed all customer commitments, manage installations and training, and encourage proactive service call avoidance. • Sales Support: work as a team to provide customer solutions, including pre-sales support, post-sales implementation support, and customer feedback communications. • Financial Responsibilities: achieve projected revenues and margins, expense control, spare parts management, proper technician vehicle stock levels, workload balancing, contract service level delivery/achievement. • Company Vehicle Program: ensure maintenance schedules are met, vehicle expenses are controlled and accident prevention programs are adhered to. • Safety: Ensure that team members are adhering to safety guidelines, formal and informal safety messages are regularly communicated, proper reporting and assessment is made for any job site accidents (for and injury or property damage). • On-Call and after hours support, as needed.

🎯 Requirements

• Associate’s degree preferred with 6+ years related experience • Three years of experience managing field service teams and front-line supervisor is preferred (management experience in electro-mechanical equipment services is a plus) • Ability and willingness to travel in up to 50% (approximately 3 days per week) in designated region • Must have a valid driver’s license • Must reside in the territory to effectively manage the team • Strong leadership and decision-making skills. • Strategic planning capability. • Strong inter-personal, self-motivational, and negotiation skills. • Excellent verbal and written communication skills. • Basic understanding of technical documents. • Ability to communicate across all levels, functions and regions. • Commitment to customer satisfaction and retention. • Previous background within cash handling equipment industry or financial industry preferred. • Strong organization skills. • A customer-oriented mindset and active commitment to customer retention. • Ability to search for the most effective and efficient methods of operations. • Personal ownership and accountability to service delivery and results. • Communication and local enabling of corporate objectives and priorities. • Ability to identify and execute around the key business drivers/key success factors for individual territories and regions.

🏖️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. • Glory matches 3% up to 6% of your contribution • Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield • MDLive – 24/7 Virtual Doctor plus a Nurse Line • Dental insurance • Vision insurance • FSA / Dependent Care • Voluntary Life Insurance • Basic Life insurance and AD&D – Company paid • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid • Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service • Paid Sick days based on City/State requirements • Paid Holidays – 9 to 11 days based on start date • Professional development assistance • Education assistance • Adoption Assistance • Legal and ID Theft plans • Annual Bonus opportunity • Opportunities for internal promotions/career advancement • Company Vehicle/Insurance – this benefit only applies to certain positions