Entry Level Field Service Engineer

🔥 16 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

⚪️ Entry-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💳 Fintech

🛒 Retail

🎮 Gaming

Fintech • Retail • Gaming

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Start your day from home, head to customer sites, and manage jobs through our field service system. • Meet the customer, understand the issue, and keep them updated as you resolve the problem. • Use a Windows laptop to review system logs, run checks, and record your work. • Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step. • Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed. • Test the equipment and clearly document what you’ve done before leaving. • Use quieter time for structured learning and training modules. • You’ll work to agreed service levels (SLAs) that help keep customer sites running. • Most work is planned maintenance and scheduled visits. • When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams. • Our aim is always a first-time fix and minimal disruption for the customer. • Structured onboarding and shadowing. • Product training and access to learning modules/Academy development. • Ongoing support from schedulers, technical support, and field leadership.

🎯 Requirements

• Full UK driving licence. • Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience). • Comfortable using a Windows laptop and learning new software. • Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused. • A professional, customer-friendly approach — you represent GLORY on site. • Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).

🏖️ Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days • Company vehicle that is available for private use • Tools and parts support • Competitive company pension scheme • Ongoing training and development • Private medical insurance for all employees (enhanced membership can be purchased for other family members) • Dental insurance for all employees • Life assurance • Income protection scheme • Employee assistance programme • Employee Wellbeing events and Mental Health First Aiders • Employee My Benefits portal offering extensive retail discount