Field Service Engineer – FTC

🔥 2 hours ago

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Operate directly in the designated field territory • Service and maintain Glory Global Solutions high-speed cash-handling equipment • Manage customer service directly and independently troubleshoot and repair equipment • Build and maintain good business relationships with customers • Track and manage parts and tools • Stay current with technical and functional changes to company equipment • Install, maintain, repair, and upgrade field equipment • Investigate technical issues, warranty failures, and field failures • Coordinate with Product Specialists, Service Management, local Service Centres, and partners • Plan and prioritise workload to meet business aims and customer needs • Diagnose system problems and provide repair solutions while keeping customers informed • Document system problems and preventative maintenance in customer site logs • Gather and record machine information to monitor performance • Complete machine installations, Engineering Change Notices, and hardware/software upgrades • Recommend improvements to equipment service, reliability, and performance • Escalate difficult technical problems to technical support • Establish and implement preventative maintenance schedules • Provide customer/internal training as required • Perform other responsibilities within the scope of the position and business demands

🎯 Requirements

• Experience in a similar customer-facing environment working to achieve customer service levels • High-standard mechanical competence • High-standard electro-mechanical and IT competence • Understanding of local Health and Safety regulations and ability to work within company guidelines • Flexibility with ability to prioritise, plan, and monitor own activity, performance, and progress • First-class written and oral customer service and communication skills • Logical troubleshooting skills and ability to isolate problems at PCB or component level • Ability to work with electrical schematics, logic diagrams, and mechanical drawings • Understanding of AC/DC power distribution and digital/analogue circuitry • Availability for on-call work on some weekends • Ability to work autonomously with minimal supervision • Working knowledge of personal computers, Microsoft Office, network navigation, and email communication • Holder of a driver's licence

🏖️ Benefits

• Company car provided • 25 days' holiday a year with the opportunity to buy up to five additional days each year • Competitive Company pension scheme • Ongoing training and development • Private medical insurance for all employees • Life assurance • Employee assistance programme • Loyalty awards • Employee wellbeing events and Mental Health First Aiders • Free office parking (main offices)