Field Service Technician – 2nd Shift

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☕ Washington – Remote

☕ Washington – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💳 Fintech

🛒 Retail

🎮 Gaming

Fintech • Retail • Gaming

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Directly manage all aspects of customer service and care with our clients • Independently troubleshoot and repair a variety of high-speed cash-handling equipment • Track and manage parts/tools • Stay abreast of changes in technical and functional elements of GLORY equipment • Ensure overall customer satisfaction • Diagnose system problems and make repairs • Keep customer apprised of progress during maintenance or a down system situation • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance

🎯 Requirements

• Excellent customer service and communication skill • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication • Logical trouble shooting skills and capability to isolate problems at PCB or component level • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings • AC/DC power distribution, and digital/analog circuitry • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience • Hold a Valid Driver’s License • Must be able to lift up to 50 pounds without assistance • Ability to work autonomously with minimal supervision

🏖️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution • Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield • Paid Parental Leave • MDLive – 24/7 Virtual Doctor plus a Nurse Line • Dental insurance • Vision insurance • FSA / Dependent Care • Voluntary Life Insurance • Basic Life insurance and AD&D – Company paid • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid • Paid Vacation – Start with a prorated amount of hours your first year depending on start date. Earn 80 vacation hours during your first full year and vacation hours increase based on years of service. • Paid Sick days based on City/State requirements • Paid Holidays – 9 to 11 days based on start date • Professional development assistance • Education assistance • Adoption Assistance • Legal and ID Theft plans • Annual Bonus opportunity • Opportunities for internal promotions/career advancement • Company Vehicle/Insurance – this benefit only applies to certain positions