Claims FNOL Representative II

Job not on LinkedIn

🔥 10 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $34k - $84k / year

⏰ Full Time

🟢 Junior

📋 Claims Specialist

🚫👨‍🎓 No degree required

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GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Provides first notice of loss support and claim creation for Auto Claims • Investigates to uncover the Auto claim customers' needs and manages the customer experience from Auto claim intake to the assignment of the claim • Answers incoming calls and emails from customers or other parties involved in claims; provides timely and correct product and service information • Assists customers by completing the first notice of loss process, directing calls, or initiating tools to assist the progression of the claim • Ensures accuracy of first notice of loss entry • Obtains and inputs information relating to accidents for new claim creation • Assists with starting the claims process by initiating method of vehicle inspection, rental car set up, etc. • Provides excellent customer service at all times • Seeks guidance from team members to resolve issues and identify appropriate issues for escalation • Contributes to business goals, performance metrics, and effectively uses tools & technology • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events

🎯 Requirements

• Experience in an inbound phone-intensive, contact center environment using a headset • Experience in a call center environment • Experience in Insurance Claims a plus • Computer literacy in a Windows operation environment • Ability to empathize with customer is critical • Excellent verbal and written communication • Ability to work in a fast-paced environment • Ability to multi-task (i.e. talking and typing simultaneously) • Possess organizational and time management skills • High degree of initiative, mature judgment and discretion • Ability to navigate through multiple systems • Must be able to obtain (AIC) within 30 days of start date required • High School Diploma or equivalent required • Bachelor’s Degree in related field preferred • 1 year of customer contact experience required • 2 years of customer service experience preferred • 6+ months of claims adjusting experience or 1 year of recent GM Financial customer service experience working in a member contact capacity or military experience preferred

🏖️ Benefits

• 401K matching • Bonding leave for new parents (12 weeks, 100% paid) • Tuition assistance • Training • GM employee auto discount • Community service pay • Nine company holidays