Claims Quality Improvement Analyst

🕒 March 25

🤠 Texas – Remote

🤠 Texas – Remote

💵 $61k - $116k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

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GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Drive excellence in claims handling through data analysis, file audits, and quality reviews • Partner with claims leadership to identify trends, ensure regulatory compliance, and implement best practices • Focus on developing dashboards, audit processes, and improvement plans that enhance claim outcomes, service quality, and continuous improvement across the organization

🎯 Requirements

• 3+ years of experience with auto and/or casualty claims handling required • 2+ years of experience in a claims compliance or claims quality role preferred • High School Diploma or equivalent required • Bachelor’s Degree in related field or equivalent work experience preferred • Auto and Casualty Claim handling experience • Claims Audit, Quality Improvement/Quality Assurance experience • Must have extensive knowledge of claims processes and procedures along with overall knowledge of insurance industry • Possess an understanding of Guidewire ClaimCenter • Project management experience preferred • Database proficiency desired • The preferred candidate has an ongoing pursuit of analytical credentials • Excellent written and oral communication skills needed • Ability to analyze data to form general rules or conclusions • Ability to understand and communicate regulatory requirements and develop claims best practices • Ability to use relevant information and sound judgment to determine whether processes or decisions comply with regulations or standards • Ability to work, coach, and mentor effectively in a team environment • Ability to establish and maintain effective working relationships with others • Analytical mindset and the ability to make data-driven decisions • Exceptional communication and interpersonal skills, with a focus on empathy and customer-centricity • Demonstrated ability to work collaboratively with cross-functional teams • Nimble and adaptable to a fast-paced and ever-changing environment • Strong problem-solving skills with a keen eye for detail • Self-motivated with a proactive approach to tackling challenges

🏖️ Benefits

• 401K matching • Bonding leave for new parents (12 weeks, 100% paid) • Tuition assistance • Training • GM employee auto discount • Community service pay • Nine company holidays