First Party MP/PIP Claims Supervisor

🕒 May 22

🤠 Texas – Remote

🤠 Texas – Remote

💵 $73.5k - $147k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction • Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process • Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance • Coach, mentor, and teach Claims Adjusters to support their continued growth and improvement • Consistently work to develop all Claims Adjusters • Serve as an expert resource to representatives and colleagues regarding claims team processes and procedures • Review and evaluate claims, ensuring accuracy and adherence to company policies and procedures • Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills • Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters • Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction • Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management • Use established monitoring systems to QA, monitor, and evaluate performance • Generate appropriate action plans to enhance and improve performance of under-performing representatives • Effectively use reward and recognition tools to drive business results and associate satisfaction • Identify and implement strategies that will enhance the customer experience and improve productivity and performance • Perform other duties as assigned • Conform with all company policies and procedures

🎯 Requirements

• Current National Experience with First Party Injury MP/PIP • Knowledge and understanding of the insurance industry • Advanced understanding of personal lines auto and/or casualty claims • Knowledge surrounding common industry claims systems and vendor products. (ex. Guidewire, Copart, ARMs, ISO, etc.) • Must have a passion for providing outstanding customer service • Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict • Excellent oral and written communication skills • Demonstrated ability to link specific activities to desired results • Proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization • Strong knowledge of insurance policies, coverage, and claims settlement procedures • Ability to thrive in a collaborative environment with an eagerness to share ideas and support others • Effective analytical and problem-solving skills, with the ability to assess liability and coverage accurately • Attention to detail and ability to handle multiple tasks in a fast-paced environment • The ability to be resilient, bounce back from setbacks, and keep pushing forward with a positive attitude • High School Diploma or equivalent required; Bachelor’s Degree in a related field preferred • 5+ years of auto claims and/or casualty handling experience required • 3+ years of customer service experience required • Prior FPI Leadership experience strongly preferred • Prior experience in coaching, training, and/or mentoring individuals preferred • Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required • Insurance designation (CPCU, SCLA, etc.) preferred

🏖️ Benefits

• 401K matching • bonding leave for new parents (12 weeks, 100% paid) • tuition assistance • training • GM employee auto discount • community service pay • nine company holidays