District Manager – Parts and Service

🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $105.6k - $140.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Serve as a trusted business advisor to dealership leadership teams • Build strong, positive relationships with dealer partners and influence business decisions through data, insights, and collaboration • Help dealerships improve customer experience, customer retention, operational efficiency, and overall business performance • Identify growth opportunities and develop actionable business plans to achieve performance goals • Analyze trends, performance metrics, and market opportunities to recommend strategic solutions • Lead meaningful business discussions with dealer leadership regarding opportunities, challenges, and performance improvement plans • Partner with dealerships to execute customer care, service, parts, and operational initiatives • Use analytical tools and business insights to support data-driven decision making • Manage multiple priorities while operating independently in a dynamic environment • Act as a problem solver and change agent, helping dealer partners adapt and succeed in a rapidly evolving marketplace • Drive accountability and deliver measurable business results across assigned dealerships • Resolve aftersales customer concerns, including but not limited to SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center) • Monitor and deliver on KPIs including Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance

🎯 Requirements

• Bachelor’s Degree or equivalent professional experience • Minimum 3 to 5 years of experience in business, consulting, sales, or operations OR equivalent leadership experiences • Strong relationship-building, communication, and consulting skills • Experience working with customers, business partners, clients, or stakeholders • Ability to analyze data and translate insights into actionable recommendations • Experience leading projects, initiatives, teams, or business improvement efforts • Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools • Experience in automotive, retail, service operations, hospitality, sales, consulting, customer experience, or business management • Experience working with KPIs, performance metrics, or business analytics • Experience influencing leaders or managing customer/business relationships • Ability to travel 50% or more

🏖️ Benefits

• Medical, dental, and vision insurance • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation & holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts