Field Service Engineer

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $69k - $107.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚗 Transport

⚡ Energy

🏢 Enterprise

💰 $500M Grant on 2024-07

Transport • Energy • Enterprise

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• provide third level, on-site support to resolve automotive technical and Techline issues • respond immediately to dispatch cases for vehicle concerns • maintain a close working relationship with GM District Managers-Aftersales • work closely with the GM Business Resource Center • utilize GM’s predictive analytics tool • review dealer comeback process on every dealer contact • assist in Dealer Technician recruitment and retention • represent GM as the primary resource and spokesperson in the field for automotive technical and Techline product information • provide support for Better Business Bureau (BBB) arbitration hearings

🎯 Requirements

• 100% USA Geographic mobility • Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience • Knowledge and experience with GM Essential Service tools • State Automotive Technician Certifications as required by state/local law • Possession of a valid driver’s license and a clean driving record • Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook • Ability to manage, resolve, document, and close dispatch cases in the required time-frame • Ability to build and maintain customer relationships with Dealership management teams • Ability to work with minimal direction and be responsible for self-training • A history of maintaining customer satisfaction in a territory with multiple customer locations • Ability to create and provide specialized training • Excellent communication skills and time management skills

🏖️ Benefits

• medical • dental • vision • Health Savings Account • Flexible Spending Accounts • retirement savings plan • sickness and accident benefits • life insurance • paid vacation & holidays • tuition assistance programs • employee assistance program • GM vehicle discounts