Regional Service Specialist

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $105.6k - $140.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚗 Transport

⚡ Energy

🏢 Enterprise

💰 $500M Grant on 2024-07

Transport • Energy • Enterprise

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Primary lead between Regional CCA leadership staff, Brand SMEs, CCA Service Operations and internal work groups. • Serve as the SME for the Regional CCA Field Team on a variety of service operations matters including: Emerging EV technologies (i.e. bi-directional charging) and industry trends. • Global dealer network with tools and equipment. • Technician training EV and ICE compliance (STS training improvement). • Battery State of Charge Performance. • Monitor number of vehicles delivered with an open safety or non-compliance recall, recall completion and PDI debit reduction. • Focus point for regional Thermal Runaway Propagation (TRP) alerts. • Implement strategies to support GM and brand-specific programs related to servicing EVs (e.g. battery reman processes and logistics, CCS to NCS charger transition). • Champion ad-hoc service operations projects as determined by leadership. • Responsible for communication of regional performance on service operations metrics. • Implement effective countermeasures to overcome regional headwinds impacting role KPIs. KPIs: NPS, field actions completed on the service lane, and growing our GM technician base.

🎯 Requirements

• Bachelor’s degree or equivalent experience. • 3+ years of experience guiding and improving dealership fixed operations. • Proficient automotive technical knowledge and business acumen including service operations and customer experience. • Proficient knowledge of dealership service and parts operations. • Effective communication skills, public presentation/storytelling (both development and delivery of presentations). • Ability to work autonomously through effective time management and prioritization. • End-to-end process management and project management. • Requires up to 50% travel.

🏖️ Benefits

• GM offers a variety of health and wellbeing benefit programs. • Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.