Senior Account Manager – Hospitality, Hotel Sales

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GO - Global Outsourcing

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

GO - Global Outsourcing is a global field-sales and brand-extension firm that provides in-person sales, grassroots marketing, brand experiences, sales consulting, and business support to help companies scale into new markets without increasing headcount. For over 25 years they have deployed local teams worldwide, leveraging deep local knowledge and partnerships to drive brand recognition and sales for both B2B and B2C clients, with particular expertise in hospitality, retail, and consumer goods. They also offer compliance, research, and implementation services to support market entry and ongoing operations.

📋 Description

• Serve as the primary point of contact for assigned accounts, building strong, long-term client relationships • Maintain regular communication to understand client needs, priorities, and upcoming opportunities • Drive revenue growth through proactive prospecting, lead generation, and opportunity development • Focus on ~80% group business and ~20% transient (third-party) business • Identify and execute upsell, cross-sell, and market share expansion opportunities • Develop and implement account-specific sales strategies and action plans • Represent the client's portfolio as a preferred partner through strong product knowledge and service excellence • Participate in industry events, sales calls, and market engagement activities • Manage contract renewals and negotiated agreements to support retention and long-term growth • Address and resolve client issues professionally, escalating when needed • Maintain accurate records of sales activities, pipeline, and account interactions in Salesforce • Ensure CRM data, forecasts, and reporting are up to date and compliant with company standards • Keep a current Outlook calendar reflecting meetings, travel, and commitments • Manage expenses and documentation in line with company guidelines • Collaborate effectively with internal stakeholders across teams • Adhere to client's policies, processes, and governance standards • Demonstrate flexibility to support business needs, including non-standard hours • Analyze trends, risks, and opportunities across accounts and markets • Evaluate performance using revenue metrics and commercial indicators • Refine sales strategies based on insights, client feedback, and market conditions • Prepare and present performance updates and recommendations to internal stakeholders

🎯 Requirements

• 3–5 years of experience in hospitality or travel industry sales, account management, or business development • Familiarity with group and transient 3P business preferred • Proven ability to generate, manage, and convert sales opportunities across multiple market segments • Strong selling, negotiation, and presentation skills with the ability to influence stakeholders at all levels • Skilled in building and maintaining professional relationships through in‑person meetings, email, video conferencing, and phone • Excellent written and verbal communication skills with a professional appearance and demeanor • Self‑motivated, enthusiastic, and results‑oriented, with strong personal accountability • Solid analytical skills to assess performance and identify revenue growth opportunities • Highly organized with strong administrative, time‑management, and multitasking capabilities • Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Teams, WebEx, and Zoom • Experience using Salesforce or a similar CRM system.

🏖️ Benefits

• Flexible working hours • Travel opportunities