Customer Success Manager, French Speaking

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Go1

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Education • HR Tech • Compliance

Go1 is a comprehensive learning and development platform that provides upskilling and compliance training solutions for organizations. With a vast library of courses sourced from over 250 providers, Go1 helps companies streamline their training processes and improve skill development within their teams. The platform offers content on a wide range of topics, including wellness, leadership, safety, compliance, business skills, DEI, and cybersecurity, all accessible through a subscription service. Trusted by more than 10,000 organizations globally, Go1 enhances learning experiences with AI-driven content discovery and personalized learning journeys, helping businesses mitigate workforce risk and simplify HR compliance.

501 - 1000 employees

📚 Education

👥 HR Tech

📋 Compliance

💰 $100M Venture Round on 2022-06

📋 Description

• Supporting a rapidly growing customer base while balancing an ‘at-scale’ mentality with a customer-centric approach is crucial for success in this role. • Work closely with our Customer Strategy team to research and develop customer engagement strategies through email, live training and proactive scaled at-risk outreach. • Develop an in-depth understanding of Go1 products, service and internal structures to find solutions and provide advice and support that results in their success at Go1. • Respond promptly to customer inquiries, leveraging our resources and tools to empower them to maximise their use of Go1. • Proactively monitor customer health scores and indicators, identifying and mitigating risks to meet retention targets. • Proactively contribute to development and iteration of the scaled CS model, knowledge base, tools and resources, and repeatable group engagement programs. • Maintain accurate and complete customer records, activities, interactions, and risks using the internal tools & systems provided. • Utilise Gainsight’s action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth. • Identify customer champions to join a growing community of advocates that positively reflect and promote the Go1 brand. • Mentor, coach and support other CSMs in pursuit of overall success of Go1. • Shared GRR and Customer Satisfaction targets, working as a team to renew and retain the portfolio of customers.

🎯 Requirements

• At least two years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction. • Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results. • You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product. • Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions. • Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively. • Fluent in written and spoken French.

🏖️ Benefits

• Competitive incentive plan in addition to salary • Employee Stock Option Plan • Flexible approach to work • Monthly work from home or transport reimbursement • One time work from home office set up budget • Unlimited access to the Go1 Learning Hub • Professional development fund • Volunteer leave to give back to the community • PTO + Wellbeing days • Flexible public holidays - take the days off that are important to you, swap out the ones that are not • Family planning & parental leave, plus support for parents returning to work • Wellness initiatives and an Employee Assistance Program