Solutions Engineer

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Augment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Logistics • Enterprise

Augment is a group of engineers, product designers, and customer champions applying transformative AI technology to the logistics industry. They build AI assistants that automate tedious tasks for operators, allowing for greater process accuracy and reduced manual operation time. This innovation frees human operators to focus on more complex and critical tasks, ultimately leading to improved profitability. Augment is dedicated to enhancing customer success by understanding their needs and adopting a bias for action in their development processes.

📋 Description

• You’ll sit at the intersection of engineering, product, and customers — building real solutions that prove value fast and scale in production. • Partner with sales, product, and operations on discovery calls, workshops, and design sessions. • Translate customer business problems into technical architectures, workflows, and integration roadmaps. • Act as a technical champion during onboarding, removing blockers and guiding implementations. • Rapidly prototype integrations, automations, or agent workflows to validate fit and feasibility. • Move prototypes into production-level code, collaborating with engineering on scalability, testing, monitoring, and reliability. • Build and maintain SDKs, API clients, connectors, and middleware for customer systems. • Establish and implement best practices for data modeling, prompt engineering, agent orchestration, and error handling. • Capture customer feedback and clearly articulate it to product & engineering for roadmap prioritization. • Produce design docs, integration guides, technical documentation, and training materials.

🎯 Requirements

• 3+ years in a solutions engineering, forward-deployed engineering, or similar technical role in a high-growth software environment. • Proven ability to design, prototype, and ship integrations, automations, or connected applications with autonomy. • Hands-on experience with AI/LLM tooling — e.g., LLM frameworks, orchestration platforms, or building workflows with agents and prompts. • Exposure to at least one modern programming language (Python, TypeScript, Go, or similar) — enough to debug, troubleshoot, and build proofs of concept. • Strong experience working directly with APIs, SDKs, webhooks, or integration layers. • Background in customer-facing work (discovery calls, technical workshops, or implementations). • Ability to translate customer problems into technical solutions and architectures. • Comfort working in early-stage, dynamic environments without detailed playbooks. • Excellent communication skills — able to present to both technical and business stakeholders.

🏖️ Benefits

• Competitive Salary + Stock Options • Comprehensive Health, Vision, and Dental Benefits • Flexible PTO • On-site Gym