Customer Service Representative

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November 13

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Celeste

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B2B • Productivity • SaaS

Celeste is a company that supports new and scaling businesses in enhancing their operations and improving customer experiences. Through their innovative solutions, Celeste aims to help organizations boost their metrics, retain customers, and accelerate growth. They focus on building effective teams for businesses looking to optimize their performance and drive success.

2 - 10 employees

Founded 2023

🤝 B2B

⚡ Productivity

☁️ SaaS

📋 Description

• Initiate outbound calls to customers to coordinate the return of reusable packaging. • Respond promptly and professionally to customer inquiries, providing clear instructions and updates. • Resolve issues or concerns related to returns while maintaining strong customer satisfaction. • Educate customers on the environmental importance of timely packaging returns. • Update and maintain customer records and return statuses in internal systems with precision. • Follow established return management protocols — including scheduling pickups, issuing labels, and coordinating with logistics partners. • Track and meet performance metrics such as call volume, return completion rate, and customer feedback. • Partner with internal teams to ensure smooth handoffs between customer service and operations. • Identify process gaps and suggest improvements to enhance the customer experience. • Accurately document all customer communications and order transactions. • Adhere to company policies, procedures, and safety standards related to the role. • Perform additional administrative duties as needed to support the team.

🎯 Requirements

• Legally eligible to work in the Philippines as an Independent Contractor. • Strong fluency in verbal and written English. • You must have an up-to-date personal laptop or computer, along with reliable, high-speed, and secure internet access. • 1-3+ years of experience in a call center, customer service, or logistics support role. • Tech-savvy: proficient with Microsoft Office (especially Excel) and familiar with order management systems. • Excellent communicator with strong attention to detail and problem-solving skills. • Able to multitask, stay organized, and meet deadlines in a fast-paced environment. • Customer-focused and proactive: you care about accuracy, timeliness, and customer satisfaction. • Bonus points for Bilingual in Spanish. • Experience in logistics, manufacturing, or supply chain operations. • Familiarity with SAP or other ERP systems.