Technical Services Account Manager

Job not on LinkedIn

🔥 39 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoDaddy

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $800M Post-IPO Equity on 2021-12

Consulting • Marketing • SaaS

GoDaddy is a web services company that provides domain registration, web hosting, website builder tools, and online marketing solutions to individuals and small-to-medium businesses. It offers software-as-a-service products that simplify creating and managing websites, email, e-commerce stores, and online presence. The platform serves both consumer and business customers and supports third-party site content and customer sites hosted on its infrastructure.

📋 Description

• Provide technical support to server customers via phone, chat and ticket channels • Troubleshoot server uptime, connectivity, disk space and performance issues • Review server, access and error logs to identify common problems • Support customers with cPanel and Plesk • Assist with DNS setup, SSL installation, PHP versions/modules and databases • Help customers recover server access and reset credentials • Support local backup setup and disaster recovery • Assist with email and FTP client configuration • Troubleshoot common CMS and website issues • Perform root cause analysis for common server errors • Provide basic account management support • Continuously develop technical knowledge to provide effective, up-to-date customer support

🎯 Requirements

• Strong understanding of hosting environments, including shared hosting, Windows and Linux VPS, DNS, SSL, backups and PHP • Good knowledge of WordPress and other CMS platforms • Knowledge of CDN and WAF technologies • Excellent customer service skills • Strong written and verbal communication skills across multiple channels • Ability to multitask and prioritise • Ability to independently troubleshoot complex website and hosting issues • Knowledge of GoDaddy hosting platforms and Content Migration Services preferred • Willingness to continue developing technical knowledge

🏖️ Benefits

• Paid time off • Retirement savings, including 401(k) and pension schemes • Bonus/incentive eligibility • Equity grants • Employee stock purchase plan • Competitive health benefits • Parental leave • Family-friendly benefits • Employee Resource Groups • Recruiting assistance with application completion

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