Technical Support I

Job not on LinkedIn

🔥 1 hour ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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GoDaddy

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $800M Post-IPO Equity on 2021-12

Consulting • Marketing • SaaS

GoDaddy is a web services company that provides domain registration, web hosting, website builder tools, and online marketing solutions to individuals and small-to-medium businesses. It offers software-as-a-service products that simplify creating and managing websites, email, e-commerce stores, and online presence. The platform serves both consumer and business customers and supports third-party site content and customer sites hosted on its infrastructure.

📋 Description

• Communicate with customers via email, phone, chat, or internal systems to understand needs and resolve issues • Explain technical concepts in simple, straightforward language • Provide accurate updates, set expectations, and ensure a positive support experience • Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles • Escalate complex issues and document them clearly for higher-level teams • Process transactions, payouts, account updates, and ID verification according to policy • Ensure accuracy and compliance when handling sensitive customer and financial information • Maintain detailed case documentation in Salesforce and other internal tools • Navigate Salesforce, Confluence, Slack, and diagnostic tools in daily work • Participate in training, shadowing, and skill-building activities

🎯 Requirements

• Fluency in English, written and spoken • 1+ years of customer support or technical support experience • Strong communication skills and ability to explain technical issues in simple terms • Experience using Salesforce, Confluence, or similar support platforms • Ability to follow structured procedures while handling varied customer and operational tasks • Comfort troubleshooting multi-step issues and learning new systems or technical concepts • Strong attention to detail and ability to work accurately in a fast-paced environment • Knowledge of domains and DNS (preferred/optional) • Previous knowledge of GoDaddy products (preferred/optional) • Flexibility to cover shifts within department hours, including weekends • Ability to work remotely from Bulgaria

🏖️ Benefits

• Paid time off • Retirement savings, including 401(k) or pension schemes • Bonus/incentive eligibility • Equity grants • Employee stock purchase plan • Competitive health benefits • Parental leave • Employee Resource Groups • Training, shadowing, and skill-building activities • Remote work from home • Occasional office visits for team events or meetings

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