Bi-lingual Customer Success Manager – French, English

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Go Echoes

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B2B • Recruitment

Go Echoes is a company that supplies full-time, remote nearshore sales and customer success professionals to B2B tech and SaaS companies through a simple monthly subscription model. They source multilingual, pre-trained talent from regions like Latin America and North Africa, integrate hires into clients' stacks and cultures, provide hands-on account management and training, and offer replacements and rapid ramp-up to drive faster growth and lower hiring costs. Their model emphasizes scalability, cost savings, and quick time-to-productivity for commercial teams.

1 - 10 employees

Founded 2015

🤝 B2B

🎯 Recruiter

📋 Description

• Manage a Portfolio of 60 French Accounts • Support Clients in WhatsApp Campaign Strategy • Onboarding & Training • Performance Monitoring & Reporting • Customer Support & Issue Resolution • Campaign Execution Assistance (Hands-On Support) • AI Usage & Content Optimization • Internal Collaboration • Retention & Expansion Responsibilities • Documentation & Process Improvements

🎯 Requirements

• Software or Agency Experience • Marketing Expertise (Preferred) • WhatsApp Campaign Strategy • Bonus: AI Familiarity

🏖️ Benefits

• Flexible work arrangements • Professional development