Bilingual Customer Success Manager – FR, ENG

🔥 3 hours ago

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Go Echoes

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Go Echoes is a company that supplies full-time, remote nearshore sales and customer success professionals to B2B tech and SaaS companies through a simple monthly subscription model. They source multilingual, pre-trained talent from regions like Latin America and North Africa, integrate hires into clients' stacks and cultures, provide hands-on account management and training, and offer replacements and rapid ramp-up to drive faster growth and lower hiring costs. Their model emphasizes scalability, cost savings, and quick time-to-productivity for commercial teams.

📋 Description

• Act as the primary point of contact for French clients • Ensure product adoption, retention and expansion • Advise on WhatsApp marketing campaigns • Lead onboarding sessions and product training • Track KPIs related to adoption and performance • Manage escalations and ensure customer satisfaction

🎯 Requirements

• 3+ years of experience as a CSM in a SaaS environment • Fully bilingual in French and English (spoken & written) • Strong presentation and stakeholder management skills • Experience in email and retention marketing (strong plus) • Comfortable with designing campaign flows and advising on best practices • Familiarity with AI tools such as ChatGPT (bonus)

🏖️ Benefits

• Flexible work arrangements • Freelance opportunities