Bilingual Customer Success Manager – FR, ENG

🔥 0 minutes ago

🇲🇦 Morocco – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🗣️🇫🇷 French Required

Apply Now
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Logo of Go Echoes

Go Echoes

1 - 10 employees

Founded 2015

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Go Echoes is a company that supplies full-time, remote nearshore sales and customer success professionals to B2B tech and SaaS companies through a simple monthly subscription model. They source multilingual, pre-trained talent from regions like Latin America and North Africa, integrate hires into clients' stacks and cultures, provide hands-on account management and training, and offer replacements and rapid ramp-up to drive faster growth and lower hiring costs. Their model emphasizes scalability, cost savings, and quick time-to-productivity for commercial teams.

📋 Description

• Portfolio Management (60 French SaaS Accounts) • SaaS Product Adoption & Customer Lifecycle Management • WhatsApp Campaign Strategy & Optimization • Onboarding & Training • Performance Monitoring & Reporting • Customer Support & Issue Resolution • AI & Content Optimization • Process & Documentation

🎯 Requirements

• SaaS Experience • Excellent Communication Skills (French & English) • Marketing Knowledge (Strong Plus) • WhatsApp Campaign Expertise • AI Familiarity (Bonus)

🏖️ Benefits

• Freelance contract

Apply Now

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