NetSuite Support Analyst

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

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GoEngineer

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🤝 B2B

🔧 Hardware

B2B • Hardware

GoEngineer is a B2B technology and services company that helps engineering, manufacturing, and product design firms stay competitive through technical solutions, software support, hardware sales, and training. With over 40 years in the field, they provide additive manufacturing support, 3D scanning hardware and related services, and application engineering for CAD and engineering software, serving enterprise customers across many industries.

📋 Description

• Respond to and manage user requests through Streamline, our ticketing system, with a focus on timely issue resolution and clear communication. • Investigate system behavior, identify root causes, and correct problems within our NetSuite environment. • Work with workflows, saved searches, reports, and custom records to support day-to-day business needs. • Contribute to NetSuite enhancements and customizations, including support for workflows, scripting, and other tailored functionality. • Learn how NetSuite interacts with internal teams and connected systems, including record creation and synchronization outside of NetSuite. • Partner with internal stakeholders across departments to understand issues, answer questions, and improve the user experience. • Help capture system knowledge and support continuity by maintaining clear internal documentation. • Support occasional projects that improve system performance, usability, and alignment with business processes.

🎯 Requirements

• 1-3 years of proven experience in a CRM/ERP support role. • 1-3 years of proven experience working with NetSuite. • Experience with NetSuite workflows, saved searches, reports, and custom records. • Ability to troubleshoot issues, research system behavior, and work through support requests with minimal direction. • Strong interpersonal and communication skills, with the ability to work effectively across teams. • Experience with accounting processes as they relate to NetSuite is strongly preferred. • Experience working in a NetSuite OneWorld or multi-subsidiary environment is highly valued.

🏖️ Benefits

• Participation in GoEngineer’s unlimited PTO program from day one of employment. • 401(k) retirement plan with up to a 6% company match, 100% vested on day one. • Comprehensive medical coverage, including PPO and High-Deductible plans with FSA/HSA options and employer HSA contributions. • Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave. • Employer paid Life Insurance policy, & Short Term, and Long-Term Disability insurance, with optional supplemental coverage. • Dental and Vision insurance • Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy. • Fertility, adoption, and family building benefits. • Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs. • Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.