GoFasti
51 - 200 employees
🎯 Recruiter
🤝 B2B
👥 HR Tech
Recruitment • B2B • HR Tech
GoFasti is a company specializing in connecting businesses with top-tier talent from Latin America for remote work. They offer a comprehensive service that includes sourcing, vetting, and managing hiring processes for roles such as developers, designers, engineers, medical billers, and social media managers. GoFasti emphasizes forming dedicated remote teams to help companies reduce labor costs and eliminate hiring hassles, while ensuring compliance with Latin American tax and labor laws. They promise quick candidate matching, with a focus on seamless integration into client workflows.
Customer Success and Device Operations Coordinator
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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GoFasti
51 - 200 employees
🎯 Recruiter
🤝 B2B
👥 HR Tech
Recruitment • B2B • HR Tech
GoFasti is a company specializing in connecting businesses with top-tier talent from Latin America for remote work. They offer a comprehensive service that includes sourcing, vetting, and managing hiring processes for roles such as developers, designers, engineers, medical billers, and social media managers. GoFasti emphasizes forming dedicated remote teams to help companies reduce labor costs and eliminate hiring hassles, while ensuring compliance with Latin American tax and labor laws. They promise quick candidate matching, with a focus on seamless integration into client workflows.
📋 Description
• Serve as the day-to-day point of contact for customer requests and operational support. • Support customer onboarding and communication in Spanish and, where required, English. • Deliver excellent customer experience through timely updates and issue resolution. • Manage support requests and maintain accurate operational records. • Receive, prepare, configure, validate, and package laptops and mobile devices. • Support device enrolment and basic MDM workflows. • Perform initial troubleshooting and diagnostics. • Coordinate repairs, replacements, returns, and asset recovery processes. • Create shipping labels and coordinate device collections and deliveries. • Track shipments and proactively manage delivery updates. • Support storage, warehousing, stock organisation, and inventory reconciliation. • Maintain SOPs and operational documentation. • Identify opportunities to improve operational efficiency. • Support business scaling initiatives and process improvement. • Work cross-functionally across Customer Success, Operations, and technical teams.
🎯 Requirements
• 3 to 5 years of experience in Customer Success, Customer Support, Device Operations, Logistics Coordination, Inventory Management, IT Support, or Warehouse Operations. • Diploma, Técnico, Tecnólogo, or Bachelor's degree in Computer Engineering, Systems Engineering, Information Technology, Business Administration, Industrial Engineering, Logistics, or related discipline. • Exposure to MDM platforms such as Hexnode, Intune, Workspace ONE, or Jamf. • Experience with inventory, CRM, or ticketing systems. • Comfortable handling devices and performing operational tasks. • Experience coordinating courier and logistics providers in Colombia. • Working knowledge of spreadsheets and operational reporting. • Strong customer communication and organizational skills. • Ability to work independently and take ownership. • Native or professional Spanish communication.
🏖️ Benefits
• The salary range offered for this part-time (20H/W) position varies from (USD) $700 - $900 per month, depending on seniority and skillset. • This position is for an independent contractor, • The talent will work REMOTELY allocated at our client.
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