Associate Manager, Customer Care

Job not on LinkedIn

October 11

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $78k - $117k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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GoFundMe.org

WebsiteLinkedInAll Job Openings

Charity • Non-profit • Social Impact

GoFundMe. org is a registered 501(c)(3) nonprofit organization that operates independently from GoFundMe, Inc and the GoFundMe fundraising platform. It focuses on rapidly raising and distributing funds to assist people and communities in times of crisis, such as natural disasters and social injustices. Since its inception in 2017, GoFundMe. org has raised and distributed over $160 million across more than 150 funds, providing over 15,000 grants to meet urgent needs and support critical social change. The organization collaborates with a wide range of community and corporate partners to drive philanthropic priorities and social impact goals, leveraging GoFundMe, Inc’s technology and resources. GoFundMe. org also accepts various forms of donations, including checks, crypto, donor-advised funds, and wire transfers, to maximize its impact.

11 - 50 employees

Founded none

🤲 Charity

🤝 Non-profit

🌍 Social Impact

📋 Description

• The Customer Care Associate Manager leads a team of Care Specialists, supporting them with their daily duties, as well as working with them to support their growth and professional development. • They oversee high impact projects, contributing to exceptional customer experiences that align with GoFundMe’s mission, and Care’s vision of becoming the most helpful Customer Care team in the world. • Associate Managers enable the Care core by supporting day to day operations, ensuring the team is set up for success through organization, decision making, escalation support, and necessary guidance. • They are responsible for supporting and motivating the department as a whole, enabling the team to do their best work in order to achieve departmental goals and KPIs as determined by the Care Managers and Global Head.

🎯 Requirements

• Experience level: 3+ years in customer support or customer operations, with 1+ years directly managing people in customer facing roles. • Operational expertise: experience with improving customer operations, such as process improvements, escalations management, and/ or cross functional collaboration. • Crisis or escalations exposure: used to managing teams in unpredictable environments, where managing crisis and escalated scenarios are the norm. • Technology fluency: comfortable working with support tech stacks (i.e. Zendesk), AI/automation tools, and analytics platforms (i.e. Looker).

🏖️ Benefits

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. • Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. • Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. • Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. • Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. • Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. • Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. • Community Engagement: Make a difference through our volunteering and Gives Back programs.