Senior Specialist, Knowledge Management

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GoFundMe.org

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded none

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

GoFundMe. org is a registered 501(c)(3) nonprofit organization that operates independently from GoFundMe, Inc and the GoFundMe fundraising platform. It focuses on rapidly raising and distributing funds to assist people and communities in times of crisis, such as natural disasters and social injustices. Since its inception in 2017, GoFundMe. org has raised and distributed over $160 million across more than 150 funds, providing over 15,000 grants to meet urgent needs and support critical social change. The organization collaborates with a wide range of community and corporate partners to drive philanthropic priorities and social impact goals, leveraging GoFundMe, Inc’s technology and resources. GoFundMe. org also accepts various forms of donations, including checks, crypto, donor-advised funds, and wire transfers, to maximize its impact.

📋 Description

• Conduct a structured assessment of the T&S knowledge landscape • Build the structural foundation of the knowledge system • Design and implement the frameworks that make the knowledge base coherent across teams • Maintain a dependency map of T&S knowledge • Develop and run structured methods for extracting undocumented knowledge from experienced team members • Maintain active signals from the frontline back to documentation owners • Maintain the knowledge base as a living system through scheduled content reviews • Serve as the connective layer between T&S functions • Define and track metrics that surface whether the knowledge program is working

🎯 Requirements

• 3-5 years experience working in knowledge management, content strategy, program management, or a closely related field, preferably within Trust and Safety. • Experience in a T&S, content moderation, or platform integrity environment is a meaningful advantage. • Demonstrated experience auditing and restructuring a messy knowledge environment. • Comfort operating with limited precedent and incomplete information. • Strong cross-functional communication skills. • Ability to work with ambiguity, thrive in a dynamic environment. • Work well with a distributed global workforce and confidently maintain communication while working autonomously.

🏖️ Benefits

• Competitive pay and comprehensive healthcare benefits • Financial assistance for hybrid work and family planning • Generous parental leave • Flexible time-off policies • Mental health and wellness resources • Learning, development, and recognition programs