Service Governance Specialist, Europe

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🔥 12 minutes ago

🌐 Poland, Hungary, +2 more countries – Remote

🇵🇱 Poland – Remote 🇭🇺 Hungary – Remote 🇷🇴 Romania – Remote 🇨🇿 Czechia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

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GoGlobal

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

GoGlobal is a leading provider of global human resources management solutions, specializing in services such as global hiring, employee onboarding, payroll management, and compliance with international regulations. As an Employer of Record (EOR), GoGlobal allows businesses to hire and manage talent worldwide without the complexities and legal risks involved in international employment. Their platform enables clients to attract, hire, and retain the best talent while ensuring compliance with local labor laws across various countries. By offering expert HR consulting and support, GoGlobal helps companies expand globally, explore new markets, and manage transactions smoothly. The company is committed to providing comprehensive HR solutions that facilitate global business operations, making it easier for businesses to thrive internationally.

📋 Description

• Coordinate and manage the EMEA governance cadence, including Quarterly Business Reviews, service review meetings, governance forums, and operational dashboards • Prepare governance reports, meeting materials, and performance summaries for internal stakeholders • Ensure governance activities are delivered accurately and on schedule • Monitor Service Level Agreements and Key Performance Indicators across regional services • Identify performance trends, highlight risks, and escalate SLA breaches • Maintain governance dashboards and provide regular reporting to leadership • Track operational issues, risks, and escalations through resolution • Coordinate with cross-functional teams on follow-up and closure of action items • Maintain records of governance decisions, issues, and mitigation plans • Support root cause analysis for recurring operational issues • Identify opportunities to improve governance processes, reporting, and service delivery • Contribute to regional initiatives enhancing operational efficiency and service quality • Build working relationships with regional operational teams and business stakeholders • Coordinate governance meetings and ensure follow-up actions are completed • Provide leadership with accurate governance reporting and operational insights

🎯 Requirements

• Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field • 4–6 years of experience in Service Delivery, Service Governance, Operations, PMO, Business Operations, or a related function • Experience coordinating governance meetings, reporting, and operational reviews • Strong analytical skills with ability to interpret operational data and identify trends • Excellent organizational skills and strong attention to detail • Ability to manage multiple priorities and meet recurring reporting deadlines • Strong stakeholder management and communication skills • Proficiency in Microsoft Excel, PowerPoint, and reporting tools • Experience with service management or governance platforms such as ServiceNow, Jira, Monday.com, or similar tools • Exposure to shared services, professional services, HR services, payroll, or global business operations • Familiarity with SLA management, KPI reporting, and governance best practices • Experience working within a multinational or global organization

🏖️ Benefits

• Real ownership and autonomy to make meaningful decisions • Diverse, collaborative, and supportive global team • Opportunities to work across international markets • Fast career progression based on performance and impact • Flexible remote and hybrid working arrangements • Merit-based career progression • Global career opportunities • Continuous growth and ongoing career opportunities • High-performance culture • Collaborative environment • Transparency and trust • Flexible working supporting productivity, agility, and work-life balance • Background and reference checks, to the extent permissible by law