Senior People Operations Specialist

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

👥 People Operations

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own key employee lifecycle processes including offboarding, role transitions, promotions, transfers, and other internal movements • Manage employee requests and People Operations tickets, independently resolving complex queries and acting as an escalation point for operational issues within assigned areas • Own recurring People Operations activities including leave and attendance management, localized benefits administration, payroll inputs and validations, employee documentation, and employment verification • Support People Operations across India, the US, and EOR populations based on business requirements • Maintain process documentation, SOPs, trackers, and controls to ensure consistent and reliable execution • Own or contribute to People Operations projects and initiatives based on business priorities • Review operational data, SLA trends, recurring issues, and process gaps to identify and drive opportunities for improvement • Improve People Operations processes and workflows to reduce manual effort, strengthen controls, and enhance operational efficiency and employee experience • Partner with People Technology on HR system enhancements, integrations, testing, workflow changes, and automation initiatives • Leverage AI and other technology solutions to streamline routine activities and improve operational efficiency while ensuring appropriate handling of employee and confidential data • Partner with cross-functional teams including Payroll, Finance, IT, Talent Acquisition, Legal, and People Technology to resolve operational dependencies and improve processes • Support the implementation and adoption of new or updated People systems, policies, and processes • Maintain the accuracy and integrity of employee data and lifecycle transactions across the HRIS and related People systems • Conduct regular audits and reconciliations, identify data discrepancies or operational risks, and drive timely resolution • Ensure assigned processes are executed in accordance with established SLAs, internal policies, controls, and applicable compliance requirements • Support internal and external audits, compliance reporting, and data requests by providing accurate records and documentation • Prepare and review recurring and ad hoc People Operations reports as required

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field • 5 years of experience in People Operations, Employee Services, or a related HR function • Strong working knowledge of employee lifecycle and core People Operations processes • Hands-on experience with HRIS platforms such as Darwinbox, ADP, or similar systems • Experience supporting India People Operations, along with experience or exposure to US and/or EOR operations • Experience independently handling complex employee and operational matters with sound judgment and appropriate escalation • Experience identifying and implementing process improvements, including the use of systems, automation, or workflow enhancements • Comfortable adopting AI and emerging technologies to improve operational efficiency • Strong analytical, problem-solving, organizational, and time-management skills with high attention to detail • Ability to manage multiple priorities and deliver against established timelines and SLAs • Excellent interpersonal, written, and verbal communication skills with the ability to collaborate effectively across teams • Demonstrated ability to handle sensitive and confidential information with professionalism and discretion • Ability to work independently, navigate ambiguity, and make sound decisions within established policies and frameworks • Proficiency in MS Office applications, Google Workspace, and collaboration tools such as Slack • Experience working in a fast-paced SaaS, technology-driven, or globally distributed organization is highly preferred