Senior Program Manager

🕒 September 11

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Understand organizational success criteria by working with Product divisions • Draft release plans and customer stories • Track releases end-to-end across the SDLC lifecycle • Represent plans to customers • Build customer feedback funnels into the SDLC lifecycle • Collaborate with leaders and define release metrics • Build and maintain source-of-truth dashboards, Commerce-specific views, and top blockers and risks for internal and external customers • Lead cross-functional initiatives across Product, Engineering, Customer Success, Support, Marketing, and Revenue Operations to improve activation, retention, and sentiment • Translate Commerce priorities into structured programs with clear owners, timelines, and measurable outcomes • Contribute to quarterly and annual Commerce planning • Establish and run operational cadences, including reviews, stand-ups, and post-mortems • Present progress and maintain alignment and accountability

🎯 Requirements

• 5–7 years of total experience, with significant time in Release Management, Product Analytics, or Risk Management for a high-growth B2B SaaS company • At least 3–5 years of experience working on cross-functional programs and mentoring team members • Prior experience working closely with Product Management and/or Customer Success on customer experience, adoption, or retention programs • Strong analytical and data-driven mindset, comfortable with funnels, cohorts, retention metrics, experimentation, and self-serve analysis (SQL/BI) • Experience interpreting research, surveys, interviews, and support insights • Ability to zoom out for long-term planning and zoom in to drive execution and process improvement • Excellent program management skills with the ability to structure ambiguity, align stakeholders, and deliver outcomes • Highly influential communicator who drives change without authority and presents effectively to senior leadership • Systems-oriented approach, building scalable frameworks, processes, and feedback loops adopted across teams

🏖️ Benefits

• Global, remote-first organization • Employee-first culture • Access to company YouTube Channel and Blog Posts