Software Development Engineer III – Infrastructure

🕒 January 13

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Participate in 24/7 on-call rotations for core infrastructure systems • Execute incident response during production events, including triage, mitigation, and recovery • Maintain and improve runbooks, operational procedures, and escalation paths • Help reduce MTTR and prevent repeat incidents through engineering solutions • Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing & Edge services (Cloudflare) • Identify systemic reliability issues and drive corrective actions • Support capacity planning, scaling, and resilience testing • Execute security remediations across cloud and Kubernetes environments • Support enforcement of: IAM least-privilege access, Network security controls & Runtime security policies • Partner with Platform Security on vulnerability management and remediation • Support security incident response and post-incident reviews • Automate repetitive operational and security tasks • Build tooling to improve: Incident response speed, Operational visibility & Security posture enforcement • Reduce manual toil through scripts, tooling, and process improvements • Support safe execution of infrastructure and configuration changes • Ensure changes follow defined change management and audit requirements • Contribute to incident reviews, postmortems, and continuous improvement initiatives • Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams • Contribute to shared documentation and operational standards • Mentor junior engineers and lead small reliability or security initiatives

🎯 Requirements

• 4+ years of experience operating large-scale systems • Experience leading incident response or reliability initiatives • Ability to identify systemic issues and propose long-term fixes • Comfortable mentoring junior engineers and influencing peers • Experience supporting or operating production systems • Strong understanding of reliability, security, and operational best practices • Comfortable working in on-call and incident response environments • Strong troubleshooting and communication skills • Experience with GCP or other public cloud platforms (Nice to have) • Experience with Kubernetes (GKE) in production (Nice to have) • Familiarity with Cloudflare, networking, or edge security (Nice to have) • Exposure to security tooling or vulnerability management (Nice to have) • Scripting or automation experience (Python, Go, Bash, etc.) (Nice to have) • Experience in compliance- or audit-driven environments (SOC2, ISO) (Nice to have)