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HighLevel

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SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed • Answers video calls, chats and emails and will schedule appointments with team members • Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM • Create best practices on waiting room etiquette and maintaining a great zoom room environment • Enter data into spreadsheets or update office calendars • Answer and route customer phone calls and oversee transfers • Assist and send reviews for customers to complete and score/rate their customer experience • Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided • Assisting and prioritizing at-risk and urgent customer needs in a quick fashion • Responsible for pipeline organizing and creating task reminders for the team • Increase your product knowledge and skills by participating in department meetings and trainings • Other duties may be assigned and/or modified as business needs change

🎯 Requirements

• Graduation required • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred • Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred • Experience answering high call volume calls and solving customer’s needs preferred • Excellent phone, email and instant messaging communication skills • Organization skills to keep accurate records and find important information quickly • Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment • Patience and listening skills to respond appropriate and interact positively with customers • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive • Emotional intelligence with the ability to adjust your communication style based on the nature of the call • The ability to build lasting first impressions and relationships with customers • Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions • Reliable high speed internet/wifi connection at home with little to no interruptions • Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays • Knowledge of HighLevel products and services preferred • Intermediate MAC computer skills including use of multiple monitors and applications • Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

🏖️ Benefits

• Employee India • Commitment to diversity • Inclusive hiring practices