Bilingual Virtual Assistant, Receptionist

🔥 20 minutes ago

🇨🇴 Colombia – Remote

💵 $6 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts • Communicate clearly and professionally in both English and Spanish • Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance • Answer routine patient questions and escalate concerns appropriately • Manage new and existing patient scheduling through phone, email, and text • Maintain provider calendars and help prevent scheduling gaps, overlaps, or errors • Confirm appointments and manage cancellations, reschedules, and waitlist coordination • Conduct pre-visit outreach and communicate next steps to patients • Document patient demographics, appointment notes, and call outcomes accurately • Verify patient eligibility, benefits, copays, deductibles, covered services, and authorization requirements • Document insurance verification results in the EMR and internal trackers • Escalate unresolved payer issues and follow through until completed • Process referral-related tasks and complete required documentation • Initiate and follow up on prior authorization requests • Track pending items, approvals, denials, and follow-up actions • Coordinate with payer offices, provider offices, and internal team members • Maintain accurate and timely documentation • Support inbox management, task queues, forms, uploads, and follow-up tracking • Handle patient information in a HIPAA-compliant manner • Provide proactive status updates and complete assigned tasks with minimal follow-up

🎯 Requirements

• Strong bilingual communication skills in both English and Spanish • Confident and professional on phone calls • Strong patient coordination and scheduling ability • High attention to detail and reliable follow-through • Excellent verbal and written communication skills in both English and Spanish • Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role • Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls • Highly organized, detail-oriented, and able to manage multiple tasks accurately • Able to work independently and communicate updates clearly • Reliable computer setup, headset, and stable internet connection for remote work • HIPAA knowledge or experience with HIPAA-compliant workflows • Clinical or healthcare background • Familiarity with EMR/EHR systems • Experience supporting internal medicine, primary care, or similar outpatient practices

🏖️ Benefits

• Remote work • Part-time schedule • 40 hours per week • 6-month performance review