Executive Virtual Medical Assistant

🕒 July 21

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Insurance Verification: Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time. Ensure all insurance information is accurate, updated, and properly documented. • Denied Claims Management: Review denied claims, identify denial reasons, and assist with claim reprocessing. Track issues, follow up on missing information, and help prevent repeat claim errors. • EOB Processing: Review and process Explanation of Benefits documents. Help organize, validate, and clear EOB backlogs while ensuring billing and insurance documentation is accurate. • Patient Balance Resolution: Review outstanding insurance balances and patient account issues. Track unresolved balances, identify the source of the issue, and coordinate next steps for resolution. • Claims Processing: Support claims-related workflows, including Cigna and Veterans Affairs claims. Ensure claims are reviewed, tracked, and escalated when necessary. • Payment Coordination: Assist with vendor payment coordination, including check payments when needed. Ensure payment-related tasks are completed accurately and on time. • SOAP Note Monitoring: Monitor SOAP note completion, accuracy, and compliance. Track missing, incomplete, or delayed documentation and communicate concerns appropriately. • Appointment Tracking: Track missed appointments, canceled appointments, and scheduling trends. Identify patterns that may affect clinic revenue, patient flow, or provider productivity. • Reports and Operational Tracking: Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics. Reports should include clear insights and practical recommendations when needed. • Team Coordination: Support smooth communication between the provider, care team, and administrative staff. Help ensure updates are clearly shared, priorities are followed through, and important tasks are not missed. • Operational Support: Proactively identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems. Recommend practical solutions to improve clinic efficiency.

🎯 Requirements

• Minimum of 1 year of experience as a Medical Virtual Assistant • Experience supporting a US healthcare practice • Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support • Exposure to CPT and ICD-10 codes • Strong English communication skills, both written and verbal • Strong executive presence and professional communication style • Must be a Mac OS user • Strong attention to detail and follow-through • Ability to work independently with minimal supervision • Proven leadership, ownership, or high-accountability experience in a previous role